Area Support Manager

3 weeks ago

British Columbia, Canada 123Dentist Full time €30 - €45
123Dentist is Canada's largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock option plan for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

Whether you're entering the job market or you're an experienced practitioner, we welcome your interest Come join the 123Dentist team and be part of our success. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist

We are recruiting for an experienced full time Area Support Manager to join our operations team. This role will provide support to several dental clinics within Okanagan, Kelowna/Vernon regions. Travel between various locations will be required for this role.

Job Overview:

Supporting practice operations for a group of our dental practices. The successful candidate will be primarily responsible for practice leadership, direction and support to Office Managers and Managing Dental Partners, to ensure financial and operational success.

Responsibilities and Duties:
Accountable for all aspects of practice operations, including but not limited to achieving revenue and profit targets, accounts receivable management, conducting monthly reviews / audits and overseeing office expenditure
Oversee and ensure all expenses, including use of OT, procurement hiring, and all other costs/expenses are aligned with 123Dentist policy (i.e. Proper documentation, approval from director/managing dentist, etc.)
Reports to Director of Operations, through weekly touchpoints to provide information, details and summaries of practice operations, as well as receive feedback and coaching to help meet weekly and monthly targets
Ensure that all ordering of supplies are necessary items for operations
Ensure all daily batches and deposits are accurate and submitted daily
Audit patient scheduling system and process to ensure maximum productive scheduling and proper insurance linking
Manage customer service delivery through setting appropriate goals, targets and overall expectations for the practice team
Maintain regular, productive communication with all managing dentists, associate dentists, specialists and office managers
Work with Regional Manager for all HR related issues based on policies and processes implemented by the HR Team, using conflict resolution methods when needed to reinforce 123Dentist culture and a working team harmony
Work with the Talent Acquisition to support recruitment and retention of clinical and administrative staff
Any other duties as assigned by your leader or Executive
Work closely with the Regional Manager to cultivate 123Dentist culture in the practice

Education, Credentials, Qualifications:
1-5 years in dental operations management
Financial and marketing knowledge within the dental industry and demonstrated ability to increase sales and grow the dental practice(s)

Required Skills & Abilities
Exceptional relationship management skills to build bridges and eliminate any gaps between partner dentists and clinical staff
Strong written and oral communications skills with ability to clearly articulate strategies, plans, and processes in order to ensure everyone is on the same page
Demonstrated ability to excel within a face-pace, diverse organizational environment and ability to manage multiple priorities and tasks simultaneously
Ability to travel between various locations
Highly proficient in MS Office (Excel, Word, and Outlook, in particular) and usage of computer
General understanding of basic bookkeeping and accounting journal entries
Attention to detail with a high degree of accuracy, speed and the ability to multi-task
Must be comfortable in a fast paced and deadline-driven environment
Organized and self-driven; can work well independently and as part of a team with strong communication skills.

JOB ID: 6502ASM-BC999

Job Types: Full-time, Permanent

Pay: $30.00-$45.00 per hour

Expected hours: 40 per week

Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Relocation assistance
Tuition reimbursement
Vision care
Flexible language requirement:
French not required
Schedule:
Monday to Friday

Education:
Secondary School (preferred)

Work Location: On the road

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