Service Manager Lead

3 weeks ago


Kingston ON, Canada Macquarie Technology Group Full time

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently.There’s something special about working for Macquarie Telecom. To lead a high performing Service Delivery team focused on the implementation of telecommunication solutions to Macquarie Telecom’s customers and enable our business to commence the billing of the associated revenue
The Portfolio Manager has end-to-end accountability for all service delivery functions (core functions include Project Management and Implementation Engineering) within their portfolio to implement their orders with the highest quality standards as well as in a timely fashion, ultimately to create positive outcomes for our customers
Lead and manage the team to deliver business outcomes required for the portfolio
You will be accountable for your teams’ adherence to our Net Promoter Score scheme ensuring that we strive to delight our customers
Work with the Macquarie Telecom’s Leadership Team to manage, change, assess/mitigate risks and assist in defining the strategy of the business unit
Reporting and management of SLA’s, NPS tracking, and vendor carrier management
Escalation management - working with Service Delivery Management team, direct reports, key stakeholders and customers to understand customer impact and prioritise accordingly
Tertiary qualifications in a relevant technical field preferred (Telecommunications)
Team leadership experience or experience being the lead on projects across Service Delivery
Project Management experience across Telecommunications
Experience resolving customer escalations and maintaining relationships
Drive and passion for exceptional customer experience
You’d be joining a company that has the highest Net Promoter Score on the ASX, theWorld's best customer experience &crowned in 2020 at the World Communications Awards.
Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group


  • Service Manager

    3 days ago


    Kingston, Canada Jiffy Auto Service Full time

    Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location. The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of...


  • Kingston, Canada Browns Auto Service Centre Full time

    Education: No degree, certificate or diploma - Experience: 5 years or more **Work setting**: - Automotive service station **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold -...


  • Kingston, Canada Patry Group of Companies Full time

    **Position Overview**: The Lead Management and Marketing Specialist plays a vital role within Patry Group of Companies, a leading property management firm, by managing all leads, overseeing marketing and advertising efforts, and optimizing the leasing process. This role is responsible for driving efficient lead management, enhancing marketing strategies, and...


  • Kingston, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 04/28/2024 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $89,369 - $120,911 Leadership skills rewarded: Take a lead role in a district’s customer service team, with a focus on the relationship...


  • Kingston, ON, Canada Macquarie Technology Group Full time

    There’s something special about working for Macquarie Technology Group. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! We make a difference and we’re #SoUnTelco in...


  • Kingston, Canada CBI Health Full time

    **Manager of Clinical Services - Kingston, ON**: CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with...


  • Kingston, Canada MicroAge Full time

    MicroAge is Kingston’s leading full-service IT outsourcing firm for small - to medium-sized businesses. As a leading IT consulting firm in Kingston, our in-house Canadian team delivers industry leading Managed IT Services, IT Support Services, IT Outsourcing Services, Tech Support Services and Cloud Services. Joining MicroAge means you are part of a team...

  • Team Lead

    4 weeks ago


    Toronto, ON, Canada Symbiotic Group Full time

    As a Scaled Agile Delivery Lead, you will be responsible for leading and managing the successful delivery of agile projects within the Deloitte Global Content Product Group supporting knowledge management solutions and tools. Your primary focus will be on driving the software deliveries and helping improve software delivery processes to enable effect project...


  • Kingston, Canada Belron Canada Full time

    Ready to tap into your best and drive your career forward? Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians. As an Assistant Service Centre Manager, you will be able to...

  • Lead Project Manager

    3 weeks ago


    Mississauga, ON, Canada Lycopodium Limited Full time

    With offices in Australia, Canada, Peru, Africa and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. Lycopodium is currently recruiting for a Lead Project Cost Controller to join our growing Project Controls team...

  • Store Lead

    7 days ago


    Kingston, Canada Mastermind Toys Full time

    **We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys is...

  • Lead Hand

    4 weeks ago


    Kingston, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is a company committed to the continuous improvement and optimization of its services to its employees, partners and customers. Lead Hand are key employees who ensure the seamless running of our delivery business. We are presently looking for a full-time Lead Hand to support our growth! What is a typical work day? -...


  • Guelph, ON, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Parts & Service Coordinator - Guelph This is not a remote position - You are required to be on-site every day. Over the past 33 years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service and support across North America. We are currently looking for a Parts...


  • Guelph, ON, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Parts & Service Coordinator - Guelph This is not a remote position - You are required to be on-site every day. Over the past 33 years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service and support across North America. We are currently looking for a Parts...


  • Kingston, Canada Bayshore HealthCare Full time

    The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Scheduling Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not...

  • Team Lead

    4 weeks ago


    Toronto, ON, Canada Carter McQueen Consulting Inc. Full time

    Carter McQueen is recruiting for a Stakeholder Engagement Lead Engage, Influence, and Lead: Shaping the Future of Public Transportation Our Partner is a leading global company in the construction and civil engineering industry. This organization is known for its innovative projects in public transportation and urban development across North America. With...


  • Kingston, Canada City of Kingston Full time

    **Opening Statement** We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern...


  • Kingston, Canada Macquarie Technology Group Full time

    There’s something special about working for Macquarie Technology Group. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! We make a difference and we’re #SoUnTelco in...


  • Kingston, Canada Macquarie Technology Group Full time

    There’s something special about working for Macquarie Technology Group. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! We make a difference and we’re #SoUnTelco in...


  • Kingston, Canada Brown's Auto Service Centre Full time

    Are you currently pulling wrenches and tired of busting your knuckles? Is your partner sick of the dirty hand prints all over your home? Maybe it’s time to take that knowledge and make a move from the bench to the desk! We have what you are looking for at Browns Auto Service Centre and we want to hear from you! We are looking for a full time service...