Client Service Manager

1 month ago


Kingston, Canada Bayshore HealthCare Full time

The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Scheduling Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited to difficult situations related to client care and/or staff and client schedules and implements and manages scheduling processes to ensure that scheduling complies with the collective agreement and client needs.

DUTIES AND RESPONSIBILITIES
- Oversee client service coordination area in consultation with the Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; monitor and promote consistency of caregiver assignments and coordination of services.
- Arrange systems training for Client Scheduling Coordinators.
- Handle and document prospective client inquiries regarding requests for care and service.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Problem-solve issues related to scheduling Field employees and/or client care and service.
- Work with shared service and other shareholders on date integrity and billing
- Complete data entry and maintain accurate and current scheduling documentation.
- Assist with the supervision, recruitment and orientation of client scheduling coordinators as requested.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested

**This position is in office full time**

Job Qualification

Education

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred. Diploma in Business or Healthcare Administration.

Experience

A minimum of five years related scheduling and health care agency service experience with progressive responsibilities in a supervisory capacity.

Other Skills and Abilities

Exceptional organizational and interpersonal skills; proven ability to work both independently and effectively lead a team; solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate standard office equipment; proficiency in written /spoken English and French in Branch Offices that provide care to French speaking clients.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.



  • Kingston, Canada Sephora Full time

    **Job ID**: 241458 **Store Name/Number**: ON-Cataraqui (0588) **Address**: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all...

  • Client Manager

    1 week ago


    Kingston, Canada Benefits by Design Inc. Full time

    We are seeking a Client Manager to join our team! **Who we are? **At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kingston, Canada BMO Financial Group Full time

    67 Brock Street Kingston Ontario,K7L 1R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...


  • Kingston, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Urban area **Tasks**: - Provide clients with information **Computer and technology knowledge**: - Database software - MS Excel - MS Outlook - MS Word - MS Windows **Security and safety**: - Enhanced reliability security clearance -...


  • Kingston, Canada St. John Council for Ontario Full time

    **St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Client Instructional Representative to teach our first aid classes in the Belleville and Kingston area.** **ESSENTIAL DUTIES** -...

  • Fleet Manager

    4 weeks ago


    Kingston, Canada McCoy Bus Service Full time

    McCoy Bus Service is currently seeking a Fleet Manager to manage the growing fleet of over 50 diverse passenger transportation vehicles including vans, small buses, motor coaches and school buses. As the Fleet Manager, you will report directly to the company owner and oversee the day-to-day operations and management of all vehicle maintenance, compliance and...


  • Kingston, Canada hearinglife_Canada Full time

    **Client Service Administrator - 18 month contract**: This is a 18 month contract position. Training will take place at our Napanee clinic for 2 weeks. Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also...

  • Client Specialist

    1 week ago


    Kingston, Canada Benefits by Design Inc. Full time

    We are seeking a Client Manager to join our team! **Who we are? **At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity...


  • Kingston, Canada CIBC Full time

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.  À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont...

  • Service Manager

    1 week ago


    Kingston, Canada CaraCo Group of Companies Full time

    **Purpose** - Provide front line representation on behalf of CaraCo to new home purchasers. - Manage all correspondence with customers related to sales and service inquires. - Establish a positive relationship with CaraCo customers and overseeing the customer service department. - Ensure CaraCo delivers the highest level of customer service. **Key...


  • Kingston, Canada St. John Council for Ontario Full time

    **St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic First Aid/CPR instructor to instruct out of our Belleville and Kingston Branches.** **ESSENTIAL DUTIES** - **Respond to incoming...


  • Kingston, Canada Compass Group USA Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Kingston, Canada Aramark Full time

    The Catering Services Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. **Responsibilities**: - Develop and complete catering solutions to meet...


  • Kingston, Ontario, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Client Advisor

    1 day ago


    Kingston, Canada Queen's University Full time

    Client Advisor About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction,...

  • Service Manager

    4 weeks ago


    Kingston, Canada Kingston Hyundai Full time

    Kingston Hyundai has an opportunity for a full time Service Manager. We are currently seeking a highly motivated individual that can lead, coach, and mentor our Service Team in a fast-paced Service Department. We strive to provide a great team-based atmosphere where employees are considered family. **Responsibilities**: - The efficient operation of the...