Service Business Development Coordinator

Found in: Jooble CA O C2 - 1 week ago


Swan River MB, Canada De Lacy Executive Limited Full time

Our client, a successful capital equipment dealer , is searching for a Service Business Manager in Swan River, Saskatchewan.
The Service Business Manager will oversee service operations within the dealership, ensuring internal and external customer satisfaction, coordinate and direct the workflow of the Service Department, grow profitable service labour sales, support development of technician skills, and attract, retain, and effectively engage department personnel.
Business Development and Sales
Communicate and monitor effective Service Department processes to ensure internal and external customer satisfaction
Move the business forward by adapting to and promoting new technologies both internal and external
Execute the Corporate Service Marketing Plan with aim to grow sales
Coordinate customer clinics, field days, and related promotional events
Team Leadership and People Management
Create vision and excitement that motivates and inspires team members in their individual and collective pursuit of excellence Manage staffing and employee development activities for employees reporting to this position
May assist with the development and training of service personnel
Complete annual performance reviews of service staff
Supported by other departments, manage recruiting efforts for the department, building a high function team to achieve set goals and future growth
Create and maintain a yearly departmental budget backed with a business plan to ensure a profitable Service Department with forward growth
Monitor service sales/gross margin/net profit monthly to ensure achievement of budgeted sales and profit goals, adjusts business plan as needed to meet goals
Manage inventory hours and costs
Report on department financials on a quarterly basis to senior management with accountability of achieving budgeted goals
Organization / Department / Team Support
Manage service workflow and processing to ensure maximized productivity and efficiencies in all areas
Review large, complex, or exceptional work orders for completeness and accuracy prior to customer billing to ensure customer satisfaction
Maintain current product knowledge, technical and behavioural skills
Work to expand business management skills
Minimum 5 years experience in Service/Parts/Sales Department operations
Proven management skills
Knowledge of the Agriculture Industry with a general mechanical awareness
De Lacy Executive Recruitment offers professional recruitment services for employers and candidates in Agriculture and Food & Beverage Processing. The De Lacy Executive team of professionals are committed to exceeding the expectations of those we serve. For more information about our services please call 800.



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