Customer Service Agent
2 weeks ago
Rôle : Agent (e) service à la clientèle – soutien ventes
Statut : Permanent
Lieu de travail: Montréal, QC
Nous sommes actuellement à la recherche d’un(e) agent (e) service à la clientèle – soutien ventes dans la région de Montréal
Le titulaire du poste sera responsable d’aider les clients à résoudre les problèmes techniques liés à nos produits de manière professionnelle et dans le plus grand respect des normes définies en termes de qualité de service et de productivité.
Les responsabilités du poste d’agent (e) service à la clientèle – soutien ventes sont les suivantes:
- Répondre aux appels et aux courriels des clients
- Évaluer et comprendre les besoins et les attentes des clients
- Traiter les commandes des clients
- Proposer les meilleures alternatives possibles aux clients
- Saisir et traiter les demandes de service
- Saisir les opportunités d’avancement technique
- Assurer le suivi des demandes de service pour garantir leur résolution
- Faciliter la communication entre les clients, les représentants des ventes, les techniciens et les représentants du service à la clientèle
- Traiter et suivre les autorisations de retour
- Surveillance de la couverture cellulaire et du réseau
Les qualifications requises :
- Diplôme d’études secondaires
- 3 ans d’expérience pertinente
- Maîtrise de la suite Microsoft Office (Word, Excel, Outlook)
- Excellentes capacités de communication en anglais et francais, tant à l’oral qu’à l’écrit
- Communication en espagnol est un
- Connaissance de l’industrie de la télémétrie est un atout
- Sens aigu de la débrouillardise et de l’organisation
- Autonomie, initiative et sens élevé des responsabilités
- Grande capacité à travailler en équipe
- Polyvalence et flexibilité
- Rigueur, souci de l’excellence et méticulosité
- Sens aigu du service au client et éthique professionnelle irréprochable
Postulez dès aujourd’hui
Role : Customer Service Agent – Sales Support
Status : Permanent
Location : Montreal, QC
We are currently looking for a customer service agent – sales support in the Montreal area
You will be responsible for helping customers resolve technical problems related to our products in a professional manner and in full compliance with defined standards in terms of service quality and productivity.
The responsibilities of the customer service agent – sales support position:
- Answer customer calls and e-mails
- Assess and understand customer needs and expectations
- Process customer orders
- Suggest the best possible alternatives to customers
- Capture and process service requests
- Seize opportunities for technical progress
- Follow up service requests to ensure resolution
- Facilitate communication between customers, sales representatives, technicians and customer service representatives
- Process and track return authorizations
- Monitor cellular and network coverage
Qualifications :
- High school diploma
- 3 years relevant experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent oral and written communication skills in English and in French
- Communication in Spanish is a plus
- Knowledge of the telemetry industry is an asset
- Resourcefulness and organizational skills
- Autonomy, initiative and a strong sense of responsibility
- Ability to work as part of a team
- Versatility and flexibility
- Thoroughness, commitment to excellence and meticulousness
- Strong sense of customer service and irreproachable professional ethics
Great Opportunity, Apply Today
jessicak@fuzehr.com
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 35829
- Open Positions / Postes Ouverts: 1
-
Customer Service Agent
4 weeks ago
Montréal, Canada Stokes Full timeDepartment: - Retail sales - Job Type: - Customer Service Agent - Location: - Montréal, QC - Require Travel: - Non - Publication date: - 2023-08-10 **Job Description**: Stokes Retail Group is looking for a **Customer Service Agent** to work at its head office, located in Montreal, QC, reporting to the Vice President of Sales and Operations. This is a...
-
Montréal, QC, Canada Delmar Group Full timeMandat: Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients. L'agent(e) doit avoir une compréhension de base des processus...
-
Bilingual customer service agent
1 week ago
Montréal, QC, Canada Allstate Full timeLes 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant qu’agent(e) du service à la clientèle, vous offrez un service supérieur et des solutions à nos clients. L’agent(e) service à la clientèle...
-
Customer Service Agent
4 weeks ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Customer Service Agent
4 weeks ago
Montréal, Canada Cendrex Full timeAre you someone who prides themselves on their communication skillsand enjoys helping others? Look no further! Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. Consequently, we're seeking a Customer Service Agent to join our team. In this role, you'll...
-
Customer Service Agent
4 weeks ago
Montréal, Canada LCI Education Full timeLCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and...
-
Customer Service and Experience Agent
4 days ago
Montréal, Canada DeSerres (head office) Full timeJoin us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...
-
Agent(e) du service à la clientèle
1 week ago
Montréal, QC, Canada Allstate Full timeNous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant...
-
Customer Relations Agent--Bilingual
4 days ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Relations Agent--Bilingual
4 days ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Relations Agent--Bilingual
4 days ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. First National supports requests for accommodation from applicants with disabilities;...
-
Customer Service Agent, Communications and
4 days ago
Montréal, Canada CBCRadio-Canada Full timePosition Title: Customer Service Agent, Communications and Marketing (French Services) Status of Employment: Temporary (STTRC) Position Language Requirement: French Language Skills: French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced) Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that...
-
Customer Cage Agent
4 weeks ago
Montréal, Canada Foodtastic Full time**About the Company** Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. In the last four years, we have increased system sales from less than $50mm to over $700mm. Our current portfolio of 23 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf and Rôtisseries Benny. **Customer...
-
Spanish Bilingual, French Bilingual
2 weeks ago
Montréal, QC, Canada Banque Nationale du Canada Full timeAdvisory services, Call centres As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. 50/hour with two salary increases projected...
-
Montréal, QC, Canada Delmar Group Full timeSous la supervision du chef des services de douanes, le/la candidat(e) sera responsable de: Créer et entretenir des relations avec les clients. Minimum de 2 d’expérience en service à la clientèle, de préférence dans l’industrie du transport/douane Diplôme collégial ou équivalent Parfaitement bilingue, écrit et parlé (anglais et...
-
Agent(E) Service à La Clientèle Customer Service
1 month ago
Montréal, Canada World Gym Quebec Full timeVous êtes passionné par le fitness et vous avez un talent pour la coordination des ventes ? World Gym Québec est à la recherche d'une personne dynamique pour se joindre à notre équipe en tant qu’Agent(e) service à la clientèle à notre siège social. L'agent au service client est responsable de fournir un service à la clientèle exceptionnel aux...
-
Customer Service Field Agent
7 hours ago
Montréal, QC, Canada Morson Talent (Canada & USA) Full timeOur client, a leading company in Aerospace, Military, and Defense, is looking for an Engine Customer Service Representative for their team in Montreal, QC. You'll be at the forefront, supporting daily work execution, providing crucial updates to customers, and prioritizing tasks to ensure timely delivery. Your creative solutions to material requirements...
-
Agent Customer Experience
2 weeks ago
Montréal, Canada GLS Canada Full timeNous sommes présentement à la recherche d’un(e) agent(e) expérience client. **_ S'il vous plait, veuillez nous envoyer votre C.V en anglais._** **Numéro de l’affichage**:MTL_SAC_2023 **Horaire de travail**:Lundi au vendredi de 9:00 am à 18:00 pm **Contrat**:Temps plein, permanent, télétravail **Salaire**:20,50 $/h **Adresse du lieu de...
-
Customer Relations Agent--bilingual
4 days ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...
-
Agent Customer Experience
4 weeks ago
Montréal, Canada GLS Canada Full timeWe are currently looking for a Customer Experience Agent **Job ID**:MTL _SAC_2023 **Schedule**:Monday to Friday from 9:00 am to 6:00 pm **Contract**:Full-time, permanent, Work from home **Salary**:$20.50 per hour **Workplace address**: 10 500 avenue Ryan, Dorval, H9P 2T7 (Remote) - _Three-week paid training at our Dorval terminal_ - _All the equipment...