Bilingual Credit and Collections Specialist

3 weeks ago

Hamilton ON, Canada Kassen Full time

Our esteemed client in the manufacturing industry is currently seeking a Credit & Collections Specialist. The role is pivotal in managing and executing the company's credit policies, which significantly influence the financial health of the organization. The ideal candidate will have effective communication skills, both verbally and in writing, and will demonstrate meticulousness in investigative processes and report preparation.

Responsibilities

  • Handle collections, dispute resolution, credit evaluations, and the release of orders for a diverse customer base.
  • Proactively engage with customers to ensure timely payments, follow up on outstanding balances, and address payment-related issues.
  • Keep accurate and comprehensive online records of all collection activities and communications with customers.
  • Analyze customer accounts to understand payment behaviors and histories before initiating contact.
  • Strategically prioritize collection activities to optimize outcomes.
  • Oversee assigned portfolio to improve payment times, reduce overdue accounts, and regularly report portfolio status to management.
  • Assess and act on potential legal or third-party interventions, taking into account the debtor’s financial stability and associated risks.
  • Assess and propose credit limits based on thorough reviews of customer data including credit reports and financial status.
  • Continuously monitor and manage order blocks, adjusting credit controls to balance risk.
  • Collaborate with various internal departments to ensure seamless order booking, delivery, and project completion.
  • Regularly reconcile customer accounts and process necessary adjustments for accurate record-keeping.
  • Foster strong relationships with all business stakeholders.

Qualifications:

  • Bachelor's degree in Accounting & Finance or related field.
  • 1-3 years of relevant experience in a business-to-business (B2B) distribution setting.
  • Fluency in both English and French is essential.
  • Recommended familiarity with Microsoft Excel and Office 365.
  • Experience with AS400 ERP and Sidetrade platforms is beneficial.
  • Proven ability to manage time effectively and prioritize tasks to meet deadlines.
  • Strong problem-solving skills and the capacity to handle complex situations with diplomacy and tact.
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