CRM Operations Specialist

3 weeks ago


Montréal QC, Canada Ubisoft Full time

As a Live Operations Manager at Ubi MTL, you will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the online operations director and/or the client, the producer.
Support and ensure the effective coordination of the operations and technical teams.
Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction).
Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources.
Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director.
Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps.
Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).
Carry out and validate performance assessments and set team objectives.
Determine and manage poorly performing team members and interpersonal conflicts.
Help set out development activities (training, COOP. etc.) Approve time sheets and manage team members’ absences and vacation time.
Experience in team & project management, and video game production experience;
Online/mobile game development experience is an asset;
Extensive technical knowledge of deployment tools and databases;
Ability to manage time and priorities;
Courageous management;
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
In this case, it’s our talent acquisition specialist Eric. As he learns more about you through your profile, get to know him through the video below.
Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission: enrich players’ lives with original and memorable gaming experiences. If you are excited about solving game-changing challenges, harnessing cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join us on our journey and help us create the unknown.
We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.
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