Configuration Management Specialist
3 weeks ago
GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.
We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).
We strongly believe that this growth will continue since the market is only at the beginning of its digitization.
Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.
A true international group: Graitec serves more than 200,000 customers worldwide with over 50 offices in 13 countries, enabling us to meet our customer needs around the globe.
A market leader: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.
Strong products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.
This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.
The Junior Technical Solutions Specialist has a focus on both presales and post-sales of the StrucSoft product line. 40% post-sales support (training, consultancy, support)
~20% Product development (supporting the development team, developing documentation, video’s, whitepapers etc.)
Scoping out the requirements and providing a technical proposal for the customer
Working with the customer on providing a training/development program for a successful implementation
Run all levels of training and consultancy based around standard material and real-world projects
Working with the customer on their implementation
Becoming the go to person for the customer to feedback issues, wish list functionality, and good news
Developing localized training material, competitor comparisons, white papers, and webinars
Collaborate and work efficiently with the solution line sales rep in your geographical region to help drive awareness and promote StrucSoft
Help win new business through demonstrations / prospect discussions
Nurture current customers with the aim to add additional licenses
Help the solution lines sales rep run quarterly webinars
Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
Contribute to marketing activity (creating social media or technical blog posts monthly) - validated by Marketing according to corporate guidelines
Active participation and contribution into our global StrucSoft Solution community
Work with the Global technical enablement manager to help improve processes and documentation
2+ years of Revit drafting experience
~ A relevant qualification in your field of expertise
~ Previous experience of configuration workflow systems
Experience using CRM systems including MS Dynamics
Knowledge in BIM & BIM Processes
Sold workflow-based systems (ERP, MRP, EDMS, CRM, CDE)
Driver’s License as this role will require travelling
Excellent interpersonal skills, including face-to-face, telephone and written communication skills
Capacity to work in an international environment
Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate worldwide
Introduction / get to know discussion with John, Talent Acquisition Partner
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