Bilingual Foreign Currency Cash Team Analyst
1 month ago
Location Address: Toronto (on-site for the first 1 month for training, then once a month in office)
Contract Duration: 12 months
Number of Positions: 1
Scheduled Hours: Monday to Friday – 8am-4pm, 9am-5pm or 10am-6pm (Expected to work Saturdays once a month)
The Cash Processing and Support group is seeking a Foreign Currency Cash Team Analyst to assist with the ongoing Foreign Currency Cash Transaction Project. We are looking for a strong customer service representative who can deal with Branch Managers, taking transit orders, work well under pressure, and maintain an empathetic approach while helping others. Candidate Value Proposition:
The successful candidate will have many development opportunities throughout their time at the bank as well as the opportunity to work at the Bank fulltime in the future with strong performance. The candidate will be hands on with some of the most advanced and emerging technology on a day-to-day basis. Typical Day in Role:
• Reporting to Manager, Cash Processing and Support.
• Booking currency rates for customers.
• Buying and selling currencies from branch staff.
• Inventory for branch network.
• Sending out emails for system issues.
• Taking orders to two cash requests.
• Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
• This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs. Candidate Requirements/Must-Have skills:
1) Bilingual in English/French required.
2) 1+ years of experience in a customer service-related position.
3) 1+ years of experience of phone customer support – preferably within the financial transactions space.
4) Experience probing and identifying customers ask – problem solving and analytical thinking demonstrated in recent project or position. Nice-To-Have Skills:
• Prior banking FI experience.
• Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
• Experience with general ledgers, cash orders or any accounting skills would be asset. Soft Skills:
• Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
• Basic ability to work independently and manage one's time.
• Strong multi-tasking skills as they will be on the phone and inputting order simultaneously.
• Empathetic to stressful workloads. Best vs. Average Candidate:
• Works well independently with minimal supervision.
• Ability to communicate effectively both written and orally.
• Has the knowledge of the foreign currency world (buying and selling). Candidate Review & Selection
• One round of MS Teams interview with hiring manager and colleague (45 minutes).
• The HM will assess the candidate's fluency in French.
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