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Bilingual Customer Service Representative

4 months ago

Toronto, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of Foreign Currency Cash Team Analyst/ Customer Service to join our dynamic team for our client, one of the major banks.

**Title**: Foreign Currency Cash Team Analyst

**Location Address**:North York (on-site for the first 1 month for training, then once a month in office)

**Contract Duration**: 12 months

**Scheduled Hours**: Monday to Friday - 8am-4pm, 9am-5pm or 10am-6pm (Expected to work Saturdays once a month)

**Typical Day in Role**:

- Reporting to Manager, Cash Processing and Support.
- Booking currency rates for customers.
- Buying and selling currencies from branch staff.
- Inventory for branch network.
- Taking orders to two cash requests.
- Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
- This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.

**1) Bilingual in English/French required.**

2) 1+ years of experience in a **customer service-related position.**

3) 1+ years of experience of **phone customer support** - preferably within the financial transactions space.

4) **Experience probing and identifying customers ask** - problem solving and analytical thinking demonstrated in recent project or position.

**Nice-To-Have Skills**:

- Prior banking FI experience.
- Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
- Experience with general ledgers, cash orders or any accounting skills would be asset.

**Soft Skills**:

- Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
- Basic ability to work independently and manage one's time.
- Strong multi-tasking skills as they will be on the phone and inputting order simultaneously.
- Empathetic to stressful workloads.

**Job Type**: Fixed term contract

**Salary**: $20.00-$22.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- customer service-related position: 1 year (required)
- phone customer support: 1 year (required)
- probing and identifying customers ask: 1 year (required)
- foreign currency orders: 1 year (preferred)
- general ledgers, cash orders: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Toronto, ON M3C 0N5