Bilingual Customer Service Representative

1 week ago

Toronto, Ontario, Canada Dawn InfoTek Inc. Full time
Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.


We are currently seeking competent individuals to fulfill the role of Foreign Currency Cash Team Analyst/ Customer Service to join our dynamic team for our client, one of the major banks.


Title:
Foreign Currency Cash Team Analyst

Location Address:
North York (on-site for the first 1 month for training, then once a month in office)

Contract Duration: 12 months

Scheduled Hours:
Monday to Friday - 8am-4pm, 9am-5pm or 10am-6pm (Expected to work Saturdays once a month)

Typical Day in Role:

  • Reporting to Manager, Cash Processing and Support.
  • Booking currency rates for customers.
  • Buying and selling currencies from branch staff.
  • Inventory for branch network.
  • Taking orders to two cash requests.
  • Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
  • This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.

1) Bilingual in English/French required.
2) 1+ years of experience in a
customer service-related position.
3) 1+ years of experience of
phone customer support - preferably within the financial transactions space.

4)
Experience probing and identifying customers ask - problem solving and analytical thinking demonstrated in recent project or position.

Nice-To-Have Skills:

  • Prior banking FI experience.
  • Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
  • Experience with general ledgers, cash orders or any accounting skills would be asset.

Soft Skills:

  • Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
  • Basic ability to work independently and manage one's time.
  • Strong multitasking skills as they will be on the phone and inputting order simultaneously.
  • Empathetic to stressful workloads.

Job Type:
Fixed term contract

Salary:
$20.00-$22.00 per hour

Schedule:

  • Monday to Friday

Experience:

- customer service-related position: 1 year (required)
- phone customer support: 1 year (required)
- probing and identifying customers ask: 1 year (required)
- foreign currency orders: 1 year (preferred)
- general ledgers, cash orders: 1 year (preferred)

Language:

  • French (required)

Work Location:
Hybrid remote in Toronto, ON M3C 0N5

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