Help Desk Technician

2 weeks ago


Toronto ON, Canada Godspeed Group Full time

Job Title: HelpDesk Tech*
*As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
· Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. End-user hardware and software troubleshooting
· Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
· Monitor and accessory deployment/collection.
· Working with end users to solve IT problems.
· Laptop & mobile device deployments.
· Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
· Maintain Storage room assets and counts.
· Interfacing with users to troubleshoot software issues.
· Inventory Systems: Experience with inventory management systems.
· Ticketing Systems: Familiarity with IT ticketing systems.
*NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.*
If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.
Job Type: Part-time
00 per hour
Evening shift



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