Operations Officer, Digital Banking

4 weeks ago


Toronto ON, Canada EQ Bank | Equitable Bank Full time

Operations Officer, Digital Banking ( 14 months contract )
Reporting to the Manager, Support Operations, the Operations Officer is responsible for a variety of functions within the Digital Banking group that include client onboarding, problem resolution, customer communication, processing of transactions, and data input. The Officer is responsible for performing the role with a high degree of accuracy and with a superb level of customer service and professionalism.
The Work
~20% Customer Service - Perform a high level of Customer Service by:
~ Promptly responding to client inquiries received from the Contact Centre, Fraud Group or directly from clients
~ Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures
~ Resolving any issues that may arise and escalating as needed
~30% Client Onboarding Review and Input : Facilitate the regulatory onboarding of customers in an efficient, compliant, and client-centric manner. Rapidly triage and escalate complex issues to management for resolution. For each application being processed:
~ Ensure all required record keeping documentation has all been received in good order
~ Confirm receipt of initial deposit and resolving discrepancies or recommending exceptions where and when appropriate
~ Input the deposit details accurately into the banking system.
~50% Processing - On a daily or periodic basis, Officers must review & process:
~ Incoming EFTs
~ Returned items
~ Transfer-In and Transfer-Out requests for Registered Retirement Savings Plan (RRSP) & Tax-free savings account (TFSA) 

Let's Talk About You
Minimum of 2 years’ proven financial services operations experience
Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively
High level of accuracy in daily tasks, the ability to prioritize and multitask
Strong computer skills; ability to work independently on assigned tasks
Excellent oral/written communication, relationship management, and time management skills are a must
Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management
Strong Customer Service orientation
Able to perform well in a high volume, high intensity environment
Product knowledge of Deposit & Registered products would be an asset
May be required to be on call, and to work occasional weekend/holiday/evening hours
Schedules will be in shifts to service clients from 8AM – 8PM EST
#J-18808-Ljbffr



  • Toronto, ON, Canada EQ Bank | Equitable Bank Full time

    Operations Officer, Digital Banking ( 14 months contract ) Reporting to the Manager, Support Operations, the Operations Officer is responsible for a variety of functions within the Digital Banking group that include client onboarding, problem resolution, customer communication, processing of transactions, and data input. The Officer is responsible for...


  • Toronto, Canada EQ Bank | Equitable Bank Full time

    **Join a Challenger** Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...


  • Old Toronto, Canada EQ Bank | Equitable Bank Full time

    Director, Operational Risk, Digital Banking Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find...


  • Toronto, Canada Equitable Bank Full time

    Activities in support of the Digital BankProvide risk advice to business units to enhance the management of risk, including advising on risk mitigation strategies 2 Liaise with Risk Advisory subject matter experts across the Bank to ensure all risks are appropriately identified and mitigated. Design, optimize and document controls including influencing peers...


  • Toronto, Canada Equitable Bank Full time

    Activities in support of the Digital BankProvide risk advice to business units to enhance the management of risk, including advising on risk mitigation strategies 2 Liaise with Risk Advisory subject matter experts across the Bank to ensure all risks are appropriately identified and mitigated. Design, optimize and document controls including influencing peers...


  • Old Toronto, Canada EQ Bank | Equitable Bank Full time

    Director, Operational Risk, Digital Banking Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our


  • Toronto, ON, Canada Royal Bank Of Canada Full time

    Job Summary Job Description What is the opportunity? This unique position calls on student focused, digital first advice expertise as well as natural problem-solving skills to maximize each interaction. Specifically, you help clients (primarily University students) with their everyday banking, credit, and investment needs through the use of new digital...


  • Toronto, Canada Wipro Limited Full time

    Overview: **About Wipro**: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

  • Operations Analyst

    1 week ago


    Toronto, Canada Sumitomo Mitsui Banking Corporation Full time

    Overview: **Responsibilities**: **SWIFT/MONTRAN** - Prepare or verify details or approve transactions in Montran and SWIFT. - Perform all operational activities relating to customer deposits and loans. - Monitor daily maturities of deposits and loans. - Coordinate with Credit Administration and Treasury to balance customer’s daily transactions to ensure...


  • Toronto, ON, Canada EQ Bank | Equitable Bank Full time

    Join a Challenger Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...


  • Toronto, Canada MyKelly Full time

    Banking Operations Officer – Back Office Functions Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Banking Operations Officers. Working on a team of 5+ in a fast paced, friendly and busy work environment this is your opportunity to start a career...


  • Toronto, Canada MyKelly Full time

    Banking Operations Officer – Back Office Functions Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Banking Operations Officers. Working on a team of 5+ in a fast paced, friendly and busy work environment this is your opportunity to start a career...


  • Toronto, ON, Canada CCC Investment Banking Full time

    Who are we:CCC is Canada’s leading national, independent, mid-market investment banking firm. From our offices in Toronto and Vancouver, we execute divestitures, mergers, acquisitions, and capital raises on behalf of our clients. We also provide valuation services and board of director advisory to our trusted clients.We pride ourselves on tenaciously...


  • Toronto, ON, Canada CCC Investment Banking Full time

    Who are we:CCC is Canada’s leading national, independent, mid-market investment banking firm. From our offices in Toronto and Vancouver, we execute divestitures, mergers, acquisitions, and capital raises on behalf of our clients. We also provide valuation services and board of director advisory to our trusted clients.We pride ourselves on tenaciously...


  • Toronto, ON, Canada CCC Investment Banking Full time

    Who are we:CCC is Canada’s leading national, independent, mid-market investment banking firm. From our offices in Toronto and Vancouver, we execute divestitures, mergers, acquisitions, and capital raises on behalf of our clients. We also provide valuation services and board of director advisory to our trusted clients.We pride ourselves on tenaciously...


  • Toronto, ON, Canada CCC Investment Banking Full time

    Who are we:CCC is Canada’s leading national, independent, mid-market investment banking firm. From our offices in Toronto and Vancouver, we execute divestitures, mergers, acquisitions, and capital raises on behalf of our clients. We also provide valuation services and board of director advisory to our trusted clients.We pride ourselves on tenaciously...


  • Toronto, ON, Canada Conversion Digital Full time

    Account Coordinator  Schedule: Full-time, Permanent, Hybrid role Starts: Immediately We are a team inspired by a vision of strategy, technology, and design working together to create relevant and engaging customer experiences for some of the biggest brands in Canada. We are looking for a passionate and driven Account Coordinator to provide support and...


  • Toronto, ON, Canada Z953 Full time

    At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? We are looking for a Creative Account Manager – Financial & Banking Digital Signage to join our business team. We are...


  • Toronto, ON, Canada CCC Investment Banking Full time

    Who are we: CCC is Canada’s leading national, independent, mid-market investment banking firm. From our offices in Toronto and Vancouver, we execute divestitures, mergers, acquisitions, and capital raises on behalf of our clients. We also provide valuation services and board of director advisory to our trusted clients. We pride ourselves on tenaciously...


  • Toronto, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...