Bilingual Specialist, Customer Relations Centre

4 weeks ago

Montréal QC, Canada Scotiabank Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Title: Bilingual Specialist, Customer Relations Centre (12-month contract) - Montreal, QC

Requisition ID: 182861

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

Dynamic Funds is a Canadian success story, built on non-negotiable beliefs that drive everything we do. We attract top candidates because our culture allows us to be active (not reactive), results-oriented and passionate about sales. In short, our people are truly empowered, experienced, and Dynamic. We’ve built a foundation whereby different perspectives, ideas and backgrounds continue to help us grow the business.

 

This is a 12-month contract with possibility of extension for the right candidate.

The Specialist, Customer Relations Centre will have the opportunity to:

  • Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
  • Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
  • Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
  • Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
  • Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
  • Work on special projects as required.

     



What’s in it for you:

 

  • Be part of an industry recognized leader in the wealth management business.
  • Be rewarded with our highly competitive compensation package.
  • Be a participant in a variety of community involvement programs.

     



Skills and Experience:

  • University degree in Finance or related studies (strong asset)
  • Knowledge of MS Office and industry databases (i.e. iFast)
  • Excellent customer service and communication skills in English and French.
  • CSC/ IFIC certification is a definite asset.
  • Ability to work independently and cooperatively as a team.
  • Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
  • Excellent organizational and analytical skills.
  • Good problem-solving, flexibility, change management and time management skills.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele.

We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

#J-18808-Ljbffr

  • Specialist, Customer Relations Centre

    4 weeks ago

    Montréal, QC, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Requisition ID: 182861 Dynamic Funds is a wholly owned subsidiary...

  • Bilingual Specialist, Customer Relations Centre

    2 months ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Bilingual Specialist, Customer Relations Centre

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 197026 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Remote Hybrid Bilingual Customer Relations Specialist

    1 month ago

    Montréal, QC, Canada Randstad Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day. We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Specialist, Customer Relations Centre

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 170122 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 170122 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    3 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    4 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    4 weeks ago

    Québec, QC, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Specialist, Customer Relations Centre Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in...

  • Specialist, Customer Relations Centre

    2 months ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    5 hours ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    2 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    2 days ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    1 month ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 170122 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    2 months ago

    Montreal, QC, G4F, CA Scotiabank Full time

    Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Bilingual Customer Relations Specialist

    1 month ago

    Montréal, QC, Canada Randstad Full time €49,190

    Welcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity? Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to...

  • REMOTE Bilingual French/English Customer service agent

    1 month ago

    Montréal, QC, Canada Randstad Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day. We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...