Account Manager

3 weeks ago

Edmonton AB, Canada KCSI Canada Full time

ACCOUNT MANAGER
at KCSI Canada
Edmonton, AB | Remote

Together, we lead in ensuring Canadian Organizations receive high quality Canadian made products and services.

The foundation of our business encompasses over25 years’ experiencein materials and logistics coordination, and specialized hazardous cleaning services integrated with engineering and innovation technology expertise. Our fully equipped experts partner with leading organizations to ensure that our standards and services are above merit and meet allhealth and safety guidelines.

We are certified and licensed to provide our customers with high quality PPE, Janitorial, Disinfectant products and equipment. We have exclusive partnership agreementswith some of the largest Canadian and International manufacturers, giving us the ability to deliver over 100,000 top of the line products for competitive pricing and timely shipping to industries including food processing and services, healthcare, cosmetic, Oil & Gas, mechanical and industrial.

Our centralized services include expertDisinfection Solutions,Client Procurement Consulting,Janitorial Services,Fogger RentalsandSanitation Services.

ABOUT THE JOB:
At KCSI Canada, our client relationships are our top priority. We're looking for dedicated and personable account managers to maintain our clients' account and serve as our main point of contact.

Our ideal candidates will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward

RESPONSIBILITIES:
  • Acting as the main point of contact in all matters relating to client concerns and needs.
  • Communicating with clients to understand their needs and explain products and services value.
  • Building relationships with clients based on trust and respect.
  • Collaborating with internal departments to facilitate client need fulfillment.
  • Collecting and analyzing data to learn more about consumer behavior.
  • Working with other sales and internal teams to develop strategic marketing plans and ensure KPIs are being met.
  • Maintaining accurate client records, keeping track of any contract updates and renewals.
  • Keeping accurate records pertaining to inventory and account notes.
  • Maintaining updated knowledge of company products and services.
  • Resolving complaints and preventing additional issues by improving processes.
  • Identifying industry trends.
  • Acting as a client advocate with a focus on improving the buyer experience.



WHAT YOU SHOULD HAVE:

  • Internship or professional experience in a sales or customer service role (1-2 years).
  • Ability to multitask and juggle several responsibilities simultaneously.
  • Strong written and verbal communication skills.
  • Good attention to detail and organizational skills.
  • Ability to collect, track, and analyze large amounts of data.
  • Adaptability and strong problem-solving skills.
  • Ability to build rapport and collaborate with others within the company and externally.
  • Understanding of consumer behaviors and industry trends.



PREFERREDQUALIFICATIONS:

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
  • Proficiency with common customer success and customer relationship management software, such as HubSpot, Zoho and Salesforce.
  • Adept knowledge of Microsoft products, such as Word and Excel.
  • Knowledge and working experience with Adobe creative suite.
  • Extensive, accurate product knowledge.



W HAT WE OFFER:

KCSI Canada is a remote first company for our Account Manager roles. We recognize that talented people live all over Canada.

  • KCSI Canada is a remote first company for our Account Manager roles. We recognize that talented people live all over Canada.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with
  • Senior Leadership Team 50% women
  • The Values:
  • Integrity : Fundamentally and by principle we strive to demonstrate ethical values in our business & relationships.
  • Safety :Responsibility means having a strong safety culture. We set clear expectations on enforcement of safety regulations and protocols.
  • Innovation :We strive for continued growth and identify ways to progress change and solve problems for our nation.
  • Quality :We ensure conformance to the highest standards of value in our interactions, products and services.
  • The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our team and leadership, and we strive to recruit and retain employees from all over Canada.
  • The Perks : KCSI Canada offers competitive pay, flexible vacation and holiday time off, commuter benefits, learning and development opportunities, and career development trainings.

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