Remote Account Manager
4 weeks ago
Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.
We know that when you invest in high-performance technology, you achieve results and maximize your return. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. Our commitment to growth enables us to push the telematics and field service operations industries forward. GPS Insight/Certified Tracking Solutions is looking for an Account Manager for small businesses and Mid-Market, you will ensure customers achieve maximum return on the investment of our software solutions through proactive account management, problem-solving, and education on the solution. Our ideal candidate should be proficient in customer relationship and project management, identifying new revenue opportunities, and the retention of a complex portfolio of enterprise business. Building and maintaining strong, long-lasting customer relationships, product training, basic information for billing and troubleshooting. The Account Manager is also responsible for executing customer success plans to measure and drive results for your book of business.
Develop and identify new opportunities for additional devices, products, and services.
Successfully work with account stakeholders to achieve Revenue Team goals.
Perform customer onboarding, project progress reporting, product setup, and training.
Develop and implement tailored Customer Success Programs to ensure ROI.
Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing intervention plans when necessary.
World-class, proactive account management and adherence to the Strategic Accounts Playbook.
Identify and close quarterly account growth targets.
Measure and document customer results against success criteria.
Expand utilization throughout an organization and evolve Customer Success Programs.
Document all pertinent client interactions in CRM and project management tools.
Proactively verify, report, and correct device/data accuracy with internal departments.
Create a proactive retention strategy and secure contract renewals.
project management and planning, trainer
project implementation
key relationship management
account management
sales experience
data analysis
Microsoft Office
CRM
Fleet experience preferred
Chance to deliver mission critical data that drives the operations of our economy
Casual Dress
Dental Care
On-Site parking
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