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Help Desk Analyst

4 months ago

Calgary AB, Canada PBS Systems Inc. Full time

Technical Support Analyst - (6 - month Contract)
Calgary Tech Centre, Calgary, Alberta, Canada
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.


We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a short-term contract (6 month) contract. This role will support the PBS Install Services Team. As a Technical Support Analyst you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) Develop knowledge and understanding of our software and the supporting Infrastructure
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Previous customer service or dealership experience is an asset
Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
Thorough understanding of PC hardware and software as well as Microsoft Products
Previous experience working with Networks (TCP/IP)
CompTIA A+ and Network +
Willingness to commitment to an ongoing system of education and cross-training
An education department dedicated to helping you with professional and personal development