Senior Help Desk Analyst

3 weeks ago

Edmonton AB, Canada Jobility Talent Solutions (formerly Samiti Technology) Full time

ScopeThe Senior Application Support Analyst works directly with end users (both internal to the GoA as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams.To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive experience with stakeholder relations.The ideal candidate must be able to prioritize and manage workload effectively, demonstrates independence in decision-making, be self-motivated and able to work independently.• Receive and respond to inquiries related to applications supported by the Help Desk team.• Respond to escalated inquires received by VIP team• Assist users with creation of requests in BERNIE (ServiceNow) and follow up as needed• Collaborate with business teams to migrate SP2016 sites to SharePoint Online• Collaborating with stakeholders to gather requirements for SharePoint solutions and enhancements• Managing SharePoint permissions, user access, and security settings• Advise inquirers of any resolution to an inquiry.• Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support.• Work effectively through communication with technical and /or business teams to resolve client issues.• Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry.• Test end-user solutions, ‘bug-fixes’ and new features of applications to ensure they adequately address client concerns.• Make arrangements with external stakeholders and internal staff for training and any other items as required.• Maintain an understanding of applications to ensure maximum support effectiveness.• Assign and maintain user IDs and passwords.• Participate in related projects as required.• Develop and maintain documentation as required.• Communicating application errors found during call resolution and testing application when errors are resolved.• Coordination of communication to external stakeholders, other staff and to internal staff.• Identification of future training needs.• Regular status reports of all reported issues.Equipment requirements:• Resource will require own equipmentResource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.In the event that the Contractor’s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor’s resources have the necessary access and credentials to the ***’s system.In the event that, the Contractor’s resources are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Contractor shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Contractor’s resources have the necessary access and credentials to the ***’s system.The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up and all other costs to perform the Services for the duration of the Contract.Working Hours:• Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province• Work must be done from within Canada, due to network and data security issues.• It is anticipated the role will be 100% remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.Notes on Location:Resource will work remotely, though must be available for onsite meetings when required. Though onsite meetings would be rare.Incumbency:This is a net new role.Standard Background check required• The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.Enhanced Background check required• A standard criminal record check will be required before we start the Enhanced Security Clearance process.• An Enhanced Security Clearance will be required for these positions, which will be coordinated by GoA only for these positions.Mandatory Training Courses:• Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.Anticipated Interviews dates• will be held between June 10-11Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource RequestSUBMISSION MUST INCLUDE:• RESUME• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.• RESOURCE REFERENCESThree references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

  • Senior Help Desk Analyst

    2 weeks ago

    Edmonton, Canada Motion Recruitment Full time

    Title: Senior Help Desk Analyst Location: Edmonton Alberta Duration: 06+ Months Description: Scope The Senior Application Support Analyst works directly with end users (both internal to the Client as well as external stakeholders) to troubleshoot technical issues, create and process requests a

  • Senior Help Desk Analyst

    3 weeks ago

    Edmonton, AB, Canada Motion Recruitment Full time

    Title: Senior Help Desk Analyst Location: Edmonton AlbertaDuration: 06+ MonthsDescription: Scope The Senior Application Support Analyst works directly with end users (both internal to the Client as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this...

  • Senior Help Desk Analyst

    2 weeks ago

    Edmonton, AB, Canada Motion Recruitment Full time

    Title: Senior Help Desk Analyst Location: Edmonton AlbertaDuration: 06+ MonthsDescription: Scope The Senior Application Support Analyst works directly with end users (both internal to the Client as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this...

  • Senior Help Desk Analyst

    3 weeks ago

    Edmonton, AB, Canada Motion Recruitment Full time

    Title: Senior Help Desk Analyst Location: Edmonton AlbertaDuration: 06+ MonthsDescription: Scope The Senior Application Support Analyst works directly with end users (both internal to the Client as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this...

  • Senior Help Desk Analyst

    3 weeks ago

    Edmonton, AB, Canada Motion Recruitment Full time

    Title: Senior Help Desk Analyst Location: Edmonton AlbertaDuration: 06+ MonthsDescription: Scope The Senior Application Support Analyst works directly with end users (both internal to the Client as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this...

  • Senior Help Desk Analyst

    3 weeks ago

    Edmonton, AB, Canada Motion Recruitment Full time

    Title: Senior Help Desk Analyst Location: Edmonton AlbertaDuration: 06+ MonthsDescription: Scope The Senior Application Support Analyst works directly with end users (both internal to the Client as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this...

  • Help Desk Analyst

    3 weeks ago

    Edmonton, Canada Whopper Technologies Full time

    Title: Help Desk Analyst SeniorLocation: Edmonton, Alberta (Hybrid)Seniority on the skill/s required on this requirement: SeniorEstimated Duration: 1 yearWork authorization: any (candidate must be authorized to work in CA)Job Summary: The Senior Application Support Analyst works directly with end users to troubleshoot technical issues, create and process...

  • Help Desk Analyst

    3 weeks ago

    Edmonton, Canada Whopper Technologies Full time

    Title: Help Desk Analyst SeniorLocation: Edmonton, Alberta (Hybrid)Seniority on the skill/s required on this requirement: SeniorEstimated Duration: 1 yearWork authorization: any (candidate must be authorized to work in CA)Job Summary: The Senior Application Support Analyst works directly with end users to troubleshoot technical issues, create and process...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada Bevertec Full time

    Job Title: Senior Help Desk AnalystDuration: 12 months (potential extension)Estimated Hours Per Day: 7.25Work is REMOTEWork Experience:Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada Global Pharma Tek Full time

    Title - Help Desk Analyst – Senior Duration – months Location – Edmonton, AB (Remote) Working Hours – Travel – Once in a quarter (It is anticipated the role will be % remote) Job Description: Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience. Yes Proposed resource has agreed to an...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada Clarity Hiring Full time

    Job Title: Senior Help Desk AnalystDuration: 12 months (potential extension)Estimated Hours Per Day: 7.25Work is REMOTE Work Experience:Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications...

  • Help Desk Analyst

    3 weeks ago

    Edmonton, Alberta, Canada Whopper Technologies Full time

    Title: Help Desk Analyst SeniorLocation: Edmonton, Alberta (Hybrid)Seniority on the skill/s required on this requirement: SeniorEstimated Duration: 1 yearWork authorization: any (candidate must be authorized to work in CA)Job Summary: The Senior Application Support Analyst works directly with end users to troubleshoot technical issues, create and process...

  • Help Desk Analyst

    5 days ago

    Edmonton, Alberta, Canada Whopper Technologies Full time

    Title: Help Desk Analyst SeniorLocation: Edmonton, Alberta (Hybrid)Seniority on the skill/s required on this requirement: SeniorEstimated Duration: 1 yearWork authorization: any (candidate must be authorized to work in CA)Job Summary: The Senior Application Support Analyst works directly with end users to troubleshoot technical issues, create and process...

  • Help Desk Analyst

    3 weeks ago

    Edmonton, Alberta, Canada Whopper Technologies Full time

    Title: Help Desk Analyst SeniorLocation: Edmonton, Alberta (Hybrid)Seniority on the skill/s required on this requirement: SeniorEstimated Duration: 1 yearWork authorization: any (candidate must be authorized to work in CA)Job Summary: The Senior Application Support Analyst works directly with end users to troubleshoot technical issues, create and process...

  • Senior Help Desk Analyst

    2 weeks ago

    Edmonton, AB, Canada Jobility Talent Solutions (formerly Samiti Technology) Full time

    ScopeThe Senior Application Support Analyst works directly with end users (both internal to the GoA as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams.To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive...

  • Senior Help Desk Analyst

    3 weeks ago

    Edmonton, AB, Canada Jobility Talent Solutions (formerly Samiti Technology) Full time

    ScopeThe Senior Application Support Analyst works directly with end users (both internal to the GoA as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams.To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive...

  • Senior Help Desk Analyst

    3 weeks ago

    Edmonton, AB, Canada Jobility Talent Solutions (formerly Samiti Technology) Full time

    ScopeThe Senior Application Support Analyst works directly with end users (both internal to the GoA as well as external stakeholders) to troubleshoot technical issues, create and process requests and support business teams.To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive...

  • Help Desk Analyst

    2 months ago

    Edmonton, Canada AlphaForce Technology Solutions Full time

    **Requisition Name : Help Desk Analyst - Senior** **Location of Work : 7000 - 113 ST, Edmonton, Alberta CAN T6H 5T6** Description Project Name: Alberta Post Secondary Application System Support The resource will be responsible for delivering the following services: - May be responsible and accountable for resolving data discrepancies related to student...

  • Help Desk Analyst

    5 days ago

    Edmonton, Alberta, Canada Bevertec Full time

    Job Title: Senior Help Desk AnalystDuration: 12 months (potential extension)Estimated Hours Per Day: 7.25Work is REMOTEWork Experience:Experience as an Application Help Desk Analyst with external stakeholders, providing assistance, troubleshooting, and training in large-scale enterprise applications.Experience in user identity verification processes,...

  • Senior Help Desk Analyst

    4 weeks ago

    Edmonton, Canada NR Consulting Full time

    Position Title :: Senior Help Desk Analyst Work Location :: Edmonton, Alberta(% Remote) Position Type :: Contract Duration :: Year (Possibility of ext.) Job Description: Responsibilities : The Senior Application Support Analyst works directly with end users (both internal to the client as well as external stakeholders) to troubleshoot...