Customer Success Manager Online Communities H/F

4 weeks ago

Toronto ON, Canada Carbon, Inc. Full time

We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We recently raised $66 million USD in Series A from leading investors and serve over 200,000+ sellers to drive growth, maximize profitability and manage with intelligence to scale their businesses.
The Opportunity (Open to Remote, Hybrid, or In-Person)
Are you passionate about eCommerce? Have you worked for Amazon, a brand, or agency managing brands on Amazon? Interested in helping some great brands win on Amazon? If you want to be part of an agile team focused on driving customer success and Amazon marketplace insights, you are in the right place
We’re looking for a Customer Success Manager with an Amazon background to focus on onboarding, managing, and supporting our diverse range of customers. You will be driving engagement and adding value to D8aDriven by Carbon6 partnerships with brands in a fast paced environment. Reporting to the GM, this role will be centered on facilitating and executing the optimal customer experience for D8aDriven clients.
Manage and cultivate relationships with leading consumer product brands working with both associate and c-suite level contacts.
Craft & deliver eCommerce retail strategy, including but not limited to, sales forecasting, promotion planning and strategic digital media planning.
Manage a multifunctional team to deliver world class eCommerce strategy and tactics to drive client’s Amazon business.
Draw insights from large amounts of data and provide recommendations and opportunities to clients on eCommerce strategy.
Lead day-to-day counsel and weekly to bi-weekly to monthly calls with clients to address project work on a variety of deliverables.
Provide reporting on digital advertising performance, examine ROI, and stay within client budget constraints.
Experience working with Amazon Seller Central and/or Vendor Central, brands, agencies, or selling on Amazon directly.
~ You are comfortable creating content in a variety of forms, including written and video.
~ You are technically savvy, and able to quickly learn new products and applications in order to be able to help our customers use and obtain value from them (experience using other ecommerce and Amazon tools is a plus).
~ You have the ability to synthesize information and draw conclusions based on trends, and data and are able to provide recommendations to clients on eCommerce strategy.
~ You are a team player and someone who thrives in a rapidly changing, fast growing environment and can build extremely strong working relationships across teams, especially when there is shared ownership over some aspects of the projects and initiatives.
~ Demonstrated ability to stay organized while prioritizing and managing workflows. You have a bias for action when you see a problem, and use data to make informed decisions.

Extended health benefits including medical, vision and dental coverage starting on Day 1.
Flexible paid time off that includes paid vacation days and paid personal days.
You'll receive a laptop conveniently delivered to your door to get you started and set up for success Day 1.
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