Customer Success Manager
4 weeks ago
Role: Client Success ManagerStatus: Full TimeReports to: Director, Client ManagementDivision: Metergy Solutions, Inc.Location: Warden Office (Markham)The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.Accountabilities:Support Metergy in the development and execution of account growth strategiesProvide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at MetergyFollow up with clients on a regular basis to gauge satisfaction and offer assistance, where possibleAttend client meetings and represent Metergy as a subject matter expertEnsure timely resolution of all inquiriesCollaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizationsParticipate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,Act as client advocate with all departmentsQualifications: This position requires a highly motivated, customer-centric self-starter with:University/College preferred or equivalent work experience in related fieldMinimum of 5 years’ experience in a customer service role with a business-to-business focusAccount Manager experience in a B2B environment is a plusEffective executive presenceExcellent written and verbal skillsAbility to prioritize, solve, and where appropriate, escalate challenges or opportunitiesStrong decision making and analytical skillsProficiency with MS Office, specifically Word, Excel and PowerPointExposure with CRM databases (Salesforce and CC&B, etc.) is an assetAbout Metergy Solutions Inc. (“Metergy”)As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters across a fleet of over 700,000 total meter points. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.Our MissionThrough trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
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Customer Success Manager
1 month ago
Markham, ON, Canada EightSix Network Inc Full timeThis is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working...
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Customer Success Manager
1 month ago
Markham, ON, Canada EightSix Network Inc Full timeThe Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions....
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Customer Success Manager
2 months ago
Markham, ON, Canada Metergy Solutions Full timeRole: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact,...
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Global Customer Success Manager
4 weeks ago
Markham, ON, Canada South End Partners Full timeGlobal Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...
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Customer Success Manager
3 weeks ago
Markham, Canada TopHat HR Full time**About Us**: Tophat HR is a boutique consulting firm - We are an expert in tailored and comprehensive human resources consulting & management services. **About our client and role**: Our client is a SaaS/IT company whose mission is to create well designed APIs that enable businesses to automate and scale otherwise manual processes. Our client is looking...
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Customer Success Manager
2 weeks ago
Markham, Canada TopHat HR Full time**About Us**: Tophat HR is a boutique consulting firm - We are an expert in tailored and comprehensive human resources consulting & management services. **About our client and role**: Our client is a SaaS/IT company whose mission is to create well designed APIs that enable businesses to automate and scale otherwise manual processes. Our client is looking...
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Customer Success Manager
4 weeks ago
Markham, Canada Robert Half Full timeWe have an excellent opportunity for a motivated Customer Success Manager! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves working in a high-volume environment, managing customer...
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Customer Success Manager
1 week ago
Markham, Canada Robert Half Full timeWe have an excellent opportunity for a motivated Customer Success Specialist! Are you a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Then we have the position for you. This role involves managing customer relationships, working in a...
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Customer Success Manager
2 days ago
Markham, Canada Snappy Innovation Inc. Full timeSnappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...
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Customer Success Manager
2 months ago
Markham, Canada Metergy Solutions Full timeRole: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding...
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Global Customer Success Manager
4 weeks ago
Markham, Canada South End Partners Full timeGlobal Customer Success Manager Markham, ON | On-siteThe opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...
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Global Customer Success Manager
4 weeks ago
Markham, Canada South End Partners Full timeGlobal Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...
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Customer Success Representative
2 months ago
Markham, ON, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...
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Customer Success Representative
1 month ago
Markham, ON, Canada Citron Talent Acquisition Team Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...
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Technical Account Manager CUSTOMER SUCCESS
2 weeks ago
Markham, ON, Canada Experis Canada Full timeWe are a leading IT consulting firm in Canada, focused on simplifying business technology platforms and empowering leaders to thrive. We prioritize outcomes over mere technical solutions and aim to revolutionize IT conversations. General Description: The Technical Account Manager (TAM) will report to the General Manager and play a pivotal role in...
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Technical Account Manager CUSTOMER SUCCESS
2 weeks ago
Markham, ON, Canada Experis Canada Full timeWe are a leading IT consulting firm in Canada, focused on simplifying business technology platforms and empowering leaders to thrive. We prioritize outcomes over mere technical solutions and aim to revolutionize IT conversations.General Description: The Technical Account Manager (TAM) will report to the General Manager and play a pivotal role in enhancing...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
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Customer Success Manager
4 weeks ago
Markham, Canada Metergy Solutions Full timeRole: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achie
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
