Customer Operations Training
4 weeks ago
The app that’s changing the way financial advisors and their teams access, organize, and use their clients’ data.
At Laylah, we believe (pretty strongly) that if financial advisors and their firms had unlimited access to the quality data they needed to do their work they would be more efficient, profitable, and relevant to their clients and the financial industry.
We’re here to help financial advisors and their teams adapt to the realities of a constantly changing industry. To do that, we need people who value their autonomy, love their craft, and understand the importance of building long-term relationships within our team and with our clients.
We are always looking forward to meet people that know how to focus on the essential, how to listen, that perfection happens in iterations, and that the flexibility to evolve needs to be at the foundation of everything we do.
Customer Success Specialist
As the first dedicated employee for customer experience, your main mission is to ensure an impeccable relationship with our prospects and clients and guarantee a high level of satisfaction. Customer Support and User Assistance :
Provide exceptional support to clients by responding quickly and effectively to their questions and resolving their issues.
Ensure a smooth experience by guiding users through our application and helping them maximize its value for their practice.
Monitor the progress of new clients during their trial period and provide additional support when needed.
Design and implement personalized onboarding programs for new clients, helping them get the most out of our product as quickly as possible.
Development of the Customer Experience Department :
Develop and document processes and best practices for the department, establishing a solid foundation for its growth.
Collaborate with the leadership team to define goals and key performance indicators for the department, enabling continuous assessment and improvement.
Excellent written and verbal communication skills in French and English.
Previous experience in a customer success, support, teaching, or relevant related role.
-
Intern, Iata Training
4 days ago
Québec, Canada International Air Transport Association (IATA) Full timeEmployment Type: Internship Contract Duration: 6 months About the team you are joining In this role, you will be joining a diverse and agile IATA Digital and Distance Learning Operations team who is committed to delivering its premium service and quality training solutions to all customers and partners worldwide. You will report to the Senior Manager,...
-
Grocery Manager in Training
3 weeks ago
Québec, QC, Canada Garage Clothing Co Full timeWe are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. and more than 4,000 people, we have been making our mark on fashion retail since 1975. Our core strengths are rooted in our team, our innovation and our customers. Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive...
-
Customer Success Specialist Customer Service
4 weeks ago
Québec, QC, Canada Laylah Full timeWe’re Laylah. The app that’s changing the way financial advisors and their teams access, organize, and use their clients’ data. About Laylah At Laylah, we believe (pretty strongly) that if financial advisors and their firms had unlimited access to the quality data they needed to do their work they would be more efficient, profitable, and relevant to...
-
Bilingual Customer Success Manager
4 weeks ago
Québec, Canada UNITED CLEANING SERVICES LIMITED Full time**_Mobile position, servicing customer locations from Toronto to Windsor_** **Job Summary** This role is responsible for leading, managing, coordinating, and implementing daily, the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. **The key focus areas of this role...
-
Customer Success Manager
3 weeks ago
Québec, QC, Canada Planned Inc. Full timePlanned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. The Event Manager operates as a member of the customer success team and is primarily responsible for the...
-
PSO (Customer Service) Engineering
2 weeks ago
Québec, QC, Canada SpaceBridge Inc. Full timeSpaceBridge is currently looking for a Satellite Support Engineering to join our team in Montreal, Quebec. The chosen candidate will be responsible for the maintenance and troubleshooting support to our Hub Customers, integration and testing of our Hub products, and validation support for new products and features. Responsibilities: Customer Support Staff...
-
Training Coordinator
3 weeks ago
Québec Province, Canada Denison Mines Corp. Full timeJoin Denison Mines, where Powering People, Partnerships, and Passion goes beyond words - it's the ethos that propels us forward. Embrace a dynamic career with a rapidly growing Canadian uranium mining company that values your talents and fuels your success. THE ROLE:Reporting to the Operational Readiness Lead, the Training Coordinator is responsible for the...
-
Training Coordinator
3 weeks ago
Québec Province, Canada Denison Mines Corp. Full timeJoin Denison Mines, where Powering People, Partnerships, and Passion goes beyond words - it's the ethos that propels us forward. Embrace a dynamic career with a rapidly growing Canadian uranium mining company that values your talents and fuels your success. THE ROLE:Reporting to the Operational Readiness Lead, the Training Coordinator is responsible...
-
Training Coordinator
2 weeks ago
Varennes, QC, Canada Hitachi Vantara Corporation Full timeDescription d’emploi General Information: Hitachi Energy is looking for a Training Coordinator for its Varennes site. The person will be responsible for indicating training courses to learners, coordinating training periods with trainers and documenting the training received. The person will participate in the layout of a centralized training matrix...
-
IT Specialist, Operations
3 weeks ago
Québec, QC, Canada Dialogue Health Technologies Inc. Full timeYour role as IT Specialist, Operations & Security Reporting to the IT Team Lead, you will contribute to establishing and upholding a standard of operational excellence across IT, Tech Support, and Security domains. This involves the continuous development and maintenance of robust systems and protocols to ensure the smooth functioning and security of all...
-
Customer Operations
4 weeks ago
Québec, Canada Novartis Full timeAssist Support Program team with operations management and patient services in executing timely and safe delivery of specialized, time-sensitive, direct to hospital treatments - ensure smooth experience for both healthcare teams and patients. - Support with managing Program mailbox/communications for timely customer service and issue resolution. - Assist...
-
Customer Service Leader
4 weeks ago
Québec, QC, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and...
-
Head of Customer Service
4 weeks ago
Québec, QC, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
-
Lease Operations Specialist
7 days ago
Québec, QC, Canada Paul Motor Leasing Full timeLease & Operations Specialist responsibilities: From our Montreal office, coordinate the post-sale lease process throughout Canada (anti-theft installations, insurance validation and vehicle registration). Perform precise data entry to keep records up-to-date. Collecting and verifying customer documents with relevant team members (e.g., invoices,...
-
Lease Operations Specialist
6 days ago
Québec, QC, Canada Paul Motor Leasing Full timeLease & Operations Specialist responsibilities: From our Montreal office, coordinate the post-sale lease process throughout Canada (anti-theft installations, insurance validation and vehicle registration). Perform precise data entry to keep records up-to-date. Collecting and verifying customer documents with relevant team members (e.g., invoices,...
-
Operations Assistant Manager
4 weeks ago
Québec, Canada Walmart Canada Full time**Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...
-
Commercial Operations Manager
4 weeks ago
Québec, QC, Canada Veolia WTS USA, Inc. Full timeVeolia Water Technologies & Solutions (WTS) Global Commercial Operations Sr Manager - Chemical and Monitoring Solutions (CMS) Veolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics...
-
Training Coordinator
6 days ago
Varennes, QC, Canada Hitachi Vantara Corporation Full timeHitachi Energy is looking for a Training Coordinator for its Varennes site. The person will be responsible for indicating training courses to learners, coordinating training periods with trainers and documenting the training received. The person will participate in the layout of a centralized training matrix and ensure its deployment. This position...
-
Junior training Coordinator
3 weeks ago
Québec, QC, Canada Launch Potato Full timeYou will be pivotal to the growth of our data science team and instrumental as we continue to build a team of data scientists and machine learning engineers that can increase customer engagement and stickiness on our sites while improving the quality of the leads to our partners. This is an extremely hands-on and in-the-weeds Data Science role where you...
-
Operations Manager
3 days ago
Québec, Canada Atop Dental Canada Inc Full timeWe are opening a New Branch in the Montreal location on Transcanadienne Rte. We are looking for someone with supplier experience who knows how input/process customer orders and complaints, book work services for technicians for repairs, multi-task and hands on in every department to launch this location, and build a team. You will manage this location and...