Customer service advisor

3 weeks ago


Drummondville QC JC, Drummond, Canada Soucy Full time
WHAT TO EXPECT
The main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the management and processing of inventory transfers between the various warehouses. He plays an active role in continuous improvement and special projects.
More specifically, his role consists of :
  • Learn and master the range of products and services offered to support internal and external customers.
  • Take charge of the analysis and processing of complex orders
  • Ensure effective follow-up of customer returns according to internal procedures
  • Initiate non-conformity requests relating to customer orders and participate in the search for permanent solutions
  • Analyze and prepare inter-warehouse goods transfers
  • Analyze and determine safety stocks and order forecasts
  • Analyze product life cycles and ensure availability of service parts
  • Assist and support warehouse clerks in the U.S.
  • Participate in various committees and meetings concerning customer, order, network product performance and technical issues
  • Participate in continuous process improvement and take charge of special projects
  • Create and update technical documentation to support operations
  • Assist and participate as needed in the annual inventory count
  • Assist and replace service team members as needed with tasks such as :
- Process and follow up customer orders - Lead customer and order issue meetings - Process and review warranty claims - Handle and follow up technical files between customer and internal teams
  • Participate in the achievement of departmental objectives by carrying out all other related tasks


  • Legal Advisor

    3 weeks ago


    Drummondville, QC, J0C, Drummond, Canada Soucy Full time

    WHAT TO EXPECTAre you a member of the Barreau du Québec or the Chambre des notaires du Québec and have experience in corporate law? Are you interested in a position focused on business law, mergers and acquisitions (not litigation!)? You will be working within the Soucy Service Centre’s legal team in order to provide legal support to our various...


  • Drummondville, QC, J0C, Drummond, Canada Soucy Full time

    WHAT'S IN STORE FOR YOUAs a member of the Human Resources team, you'll be responsible for supporting the team in carrying out various mandates, while also greeting visitors at the reception desk.In short, here's what you'll be doing with your time:Support the human resources advisor in various activities related to labor needs Coordinate...


  • Drummondville, QC, J0C, Drummond, Canada La Cage Brasserie Sportive Part time

    *Un bon plan de match*.Joins-toi à nous pour faire vivre l’ambiance Cage à nos invités et promouvoir le plaisir en travaillant !*On t’offre :** Salaire compétitif* Bourses d’études* Formations à l’Académie Cage* Forfaits cellulaires avantageux* Rabais aux employés sur les repas et les produits d’épicerie* Rabais sur les assurances auto et...

  • Sales Representative

    5 hours ago


    Drummondville, QC, J0C, Drummond, Canada SIGA Informatique inc. Full time

    In this role, you will be responsible for: Developing new relationships with clients and soliciting new customers Properly documenting all interactions with clients Contributing to customer satisfaction and retention Providing basic assistance to clients and advising them according to their needs Introducing new products and recommending appropriate...

  • Sales Representative

    3 weeks ago


    Drummondville, QC, J0C, Drummond, Canada SIGA Informatique inc. Full time

    Are you seeking a job that combines your love for agriculture with your sales skills? Balancing your professional and family life while immersing yourself in the agricultural world seems out of reach? Do you want to join a team where every member is valued? Is agriculture your passion or deeply intriguing to you? Do you have computer proficiency or...

  • Quality Specialist

    3 weeks ago


    Drummondville, QC, J0C, Drummond, Canada Mattr Full time

    POSITION SUMMARY: The Quality Specialist is responsible for leading the quality control and quality assurance activities associated with production orders governed by ISO 9001, CSA N299.2/3/4, NQA-1/CFR 50 Appendix B, AS9100D requirements, for Shawflex Nuclear and Kanata Electronic Services business units. This role also works with Project Management,...


  • Drummondville, QC, J0C, Drummond, Canada Mattr Full time

    POSITION SUMMARY:The Quality Assurance Supervisor accountable managing Quality control team and for monitoring the effectiveness of the QMS at the plant level, supporting multiple plants as assigned.This position is responsible for coordinating activities for quality control team members who are involved in the testing and inspection of materials and...


  • Drummondville, Canada Soucy Full time

    WHAT TO EXPECTThe main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the...


  • Drummondville, Canada Soucy Full time

    WHAT TO EXPECTThe main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the...


  • Drummondville, Canada Soucy Full time

    WHAT TO EXPECT The main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the...


  • Drummondville, Canada IGA Full time

    **Supplements and natural health advisor**: Part-Time Number of hours per week : between 40 and 40 Shift : Day, Evening Availability : Anytime **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this...

  • Advisor, Business

    1 month ago


    Drummondville, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Drummondville, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Drummondville, Canada National Bank of Canada Full time

    As a Customer Service Manager, you're responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...


  • Québec, QC, Canada Empire Life Full time

    Bilingual Advisor, Life InsuranceLocation: Remote, QuebecEmpire life is looking to hire a Bilingual Life Insurance Advisor to join our Retail Distribution team! The Advisor with Empire Connect promotes client retention and sales by establishing effective relationships with customers, developing financial plans, providing financial advice and recommending and...


  • Montréal, QC, Canada Scotiabank Full time

    Join the Global Community of Scotiabankers to help customers become financially better off. Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, Chile and Latin America by the Great Place to Work...

  • Legal Advisor

    4 weeks ago


    Drummondville, Canada Soucy Full time

    WHAT TO EXPECTAre you a member of the Barreau du Québec or the Chambre des notaires du Québec and have experience in corporate law? Are you interested in a position focused on business law, mergers and acquisitions (not litigation!)? You will  be working within the Soucy Service Centre’s legal team in order to provide legal support to our various...

  • Legal Advisor

    3 weeks ago


    Drummondville, Canada Soucy Full time

    WHAT TO EXPECT Are you a member of the Barreau du Québec or the Chambre des notaires du Québec and have experience in corporate law? Are you interested in a position focused on business law, mergers and acquisitions (not litigation!)? You will  be working within the Soucy Service Centre’s legal team in order to provide legal support to our various...


  • Drummondville, Canada Soucy Full time

    WHAT'S IN STORE FOR YOUYour main mandate will be to collaborate with the Director and the sales department to ensure follow-up and management of orders and complaints, and to ensure quality communication between the company and its customers.In short, here's what you'll be doing with your time:Provide and forward quotations to customers, as well as all the...


  • Drummondville, Canada Soucy Full time

    WHAT'S IN STORE FOR YOUYour main mandate will be to collaborate with the Director and the sales department to ensure follow-up and management of orders and complaints, and to ensure quality communication between the company and its customers.In short, here's what you'll be doing with your time:Provide and forward quotations to customers, as well as all the...


  • Drummondville, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Montréal, QC, Canada SEPHORA Full time

    Location: QC-Anjou (0586) Address: 7999 Blvd Les-Galeries-d'Anjou, Montreal, QC H1M 1W9, Canada (CA) Full Time/Part Time: Part Time Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 featuring nearly 300 brands. Sephora offers beauty...


  • Québec, QC, Canada Laylah Full time

    We’re Laylah. The app that’s changing the way financial advisors and their teams access, organize, and use their clients’ data. About Laylah At Laylah, we believe (pretty strongly) that if financial advisors and their firms had unlimited access to the quality data they needed to do their work they would be more efficient, profitable, and relevant to...


  • Drummondville, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Laval, QC, Canada Banque Nationale du Canada Full time

    Advisory services, Personal banking A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. Help clients use our banking applications and ABMs. Give advice and offer transaction solutions for...


  • Montréal, QC, Canada Banque Nationale du Canada Full time

    Advisory services, Personal banking A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. Help clients use our banking applications and ABMs. Give advice and offer transaction solutions for...


  • Montréal, QC, Canada National Bank Full time

    Attendance On-Site Job Number 15801 Category Support Status: Permanent City Montréal State Quebec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 01-May-2024 Location: , Area of Interest: Advisory services, Call centres As a Customer Service Agent for our Montréal’s call centres, you’ll...