IT Service Desk Specialist

4 weeks ago


Montréal QC, Canada First National Financial LP Full time

The Role: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
Full-Time/Part- Time:
Full-time
Office Location:
Downtown Montreal
Providing in person and over the phone support to on site and remote employees
Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
Supporting Windows 10 and 11 , Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
Timely account creation, and set up of new hires
Creating and updating technical documentation
Data backup administration (Intel and AS400 servers)
Image and deploy desktop and virtual PC’s software
Administer and maintain Print server and Print tracking software
Work with the network administration team, development teams and to help implement new technology
Provide hardware support for HP printers Kodak scanners
Call Center support
Adhere to policies/procedures to ensure AML requirements are met, when applicable
Adapt knowledge of Microsoft domain tools and software
College Diploma in related field or 3+ years desktop/laptop support experience
In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities;



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