Online Servicing Manager

Found in: Jooble CA O C2 - 2 weeks ago


Canada Conestoga College Full time

Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract
Support Staff Full-time Appendix D Contract Replacement Position (May 2024 – July 7, 2025)
The Career Services Coordinator leads, plans, and manages Career Services programming and initiatives across a broad spectrum of career and employment-related topics to foster optimal employment outcomes for Conestoga students and graduates. The incumbent seeks to engage students and faculty in programming and events with the goal of enhancing Career Service's profile, fostering collaboration, and building long-term partnerships.
It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 3 days on-site, and 2 days remote.
Identifies opportunities to innovate and develop new programming to meet strategic priorities such as support for International students and alumni
Works collaboratively with employer relations staff to engage employers and industry partners in Career Services programming and events
Serves as the key point of contact for Orientation, overseeing Career Services messaging and participation in the Conestoga 101 module, Student Handbook, pre/post-arrival orientation activities, Resource Fair, etc.
Represents Career Services on the Student Affairs Events Committee, liaising with Student Affairs colleagues, the International Office, and Conestoga Students Inc. to encourage collaboration and participation in Career Services programming and events;
Works with marketing and communication colleagues to develop digital/print marketing material and social media content to showcase Career Services programming and initiatives
Identifies and gathers outcome measures and metrics for Career Services programming and events, analysing quantitative and qualitative data to evaluate their effectiveness
Develops an annual plan and budget for the program that reflects the Talent Hub’s operational and strategic objectives
Develops position descriptions and identifies opportunities to support student’s personal/professional growth and competency development
Develops a robust training and onboarding program that encompasses roles and responsibilities
Coordinates scheduling, campus deployment, and task assignment and provides day-to-day support for Student Ambassadors
Liaises with program coordinators, program managers, and faculty to engage them in Talent Hub programming as guest speakers, panel members, etc.
Three-year Diploma/Degree in Public Relations, Communications, Business, Marketing or Social Sciences, or a related field of study
Three years of experience in event management, programming, marketing, public or community relations, preferably in a post-secondary environment
Commitment to principles of diversity and inclusion, coupled with demonstrated experience working with International students and students from other equity-seeking group
A high degree of initiative and creativity, and advanced event management skills with the capacity to successfully plan, coordinate, and execute major events
Demonstrated ability to evaluate and apply research, institutional data, and theoretical frameworks to develop, coordinate, and report on outcomes-based programming
Experience recruiting, training, supervising, and motivating student staff or volunteers
Knowledge of the Canadian labour market, Conestoga College programs, and trends/best practices in student recruitment and Career Services
Proficiency in/experience with computer applications, including the Microsoft Office suite, Symplicity, and Orbis with a demonstrated ability to learn and leverage new digital platforms
Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process.


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