Online Community Manager
3 weeks ago
This is a remote position that can be based anywhere in the United States or Canada.
The Calix Community Team’s vision is to grow the most comprehensive broadband knowledge sharing platform in the world. We are looking for an Online Community Manager to help with community moderation and program execution. Reporting to the Senior Manager, Community you will be responsible for moderating the Calix Community, helping our members to feel safe, valued & heard. You will also be helping with internal operations - think Community documentation/knowledge management.
The ideal candidate has experience in community moderation. You will be accountable for upkeeping the Calix Community in a way that furthers our community’s mission: To be the digital destination for Calix customers to discover Calix resources and each other - simplifying the journey to innovative always-on customer resources to help our customers grow. Community Moderation:
Moderate the Calix Community .
Monitor community posts and address important conversations in real-time through engagement, escalation, or documentation.
Review Community content that has been triggered by internal systems or flagged by users to ensure the content adheres to established community guidelines and policies
Analyze and carry out existing policies and community guidelines to ensure consistency with Calix’s values and business strategy .
Helping community members discover opportunities and products that we provide .
Generate insight into community performance and improve .
Serve as subject matter authority and escalation point for investigations, disputes, and communications for policy issues.
Keep informed of evolving trends in platform abuse, abuse tactics, regulatory requirements, and industry standards.
Create an excellent community support experience, maintaining healthy communication and timely engagement with our customers .
Collaborate with Internal Stakeholders to help discover programs or tactics to achieve business goals .
Operations & Internal Communications :
Collect & share community-related insights.
Maintain the Community Documentation for both internal stakeholders and the Community Team.
Help develop & report success metrics .
Experienced ( 3 + years) in community moderation or similar .
C urious about, or knowledgeable of , the telecom industry.
Excellent written and verbal communication skills .
Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
Microsoft Office Suite, Salesforce Experience Cloud, JIRA, Confluence .
#LI-Remote
Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.Calix cloud and software platforms enable communications service providers, or CSPs, of all sizes to innovate and transform their businesses. Our CSP customers are empowered to utilize real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. This enables CSPs to grow their businesses through increased subscriber acquisition, loyalty and revenue, thereby increasing the value of their businesses and contributions to their communities.
If you are a person with a disability needing assistance with the application process please:
You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE .
#
-
Canada Heritage Christian Online School Full timeHeritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options At HCOS, our teachers...
-
HCOS Community Connections Teacher
3 weeks ago
Canada Heritage Christian Online School Full timeHeritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. Heritage Christian...
-
Canada Heritage Christian Online School Full timeHeritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. HCOS has an opening...
-
HCOS Education Assistant Office Data
1 week ago
Canada Heritage Christian Online School Full timeH eritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. HCOS has an opening...
-
HCOS Inclusive Education
1 week ago
Canada Heritage Christian Online School Full timeHeritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. HCOS has an opening...
-
HCOS Education Assistant Office Data
1 week ago
Canada Heritage Christian Online School Full timeH eritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. HCOS has an opening...
-
HCOS K-9 Support Teachers
3 weeks ago
Canada Heritage Christian Online School Full timeHeritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. At HCOS, our teachers...
-
Online Ecommerce Manager
3 weeks ago
Canada NutraBio Labs, Inc. Full timeLocation: Central Jersey, NutraBio Labs Job Type: Full-time About NutraBio Labs: NutraBio Labs is a Central Jersey-based Sports Nutrition Supplement Company with a passion for quality and innovation. As we continue to expand our online presence, we are seeking an experienced E-commerce Manager to lead our digital retail efforts. Located in a...
-
Digital Online Marketing Manager
3 weeks ago
Canada Hisense Canada Co. Full timeDevelop digital marketing & media strategies and recommend campaigns to improve brand health metrics and engagement. Map and manage content calendar for all social media platforms leading creation and execution of content. Utilize various online platforms, tools, and strategies to drive customer engagement, generate leads, and increase conversion. ...
-
Online account manager
3 weeks ago
Canada Schneider Electric Norge AS Full timeAre you a professional salesperson who gets excited about working on new initiatives to grow the business on targeted accounts? Do you have an entrepreneurial spirit and are passionate about the business of sales? Do you aspire to work with a company that is recognized as a leader in its field and is committed to supporting the growth of their people? ...
-
Online Category Manager
3 weeks ago
Canada Amazon Full timeAmazon's Canada team is looking for an experienced, enthusiastic, hard-working, analytical and creative candidate to join our Hardlines team. You will work directly with a portfolio of strategic vendor partners to develop their business, acting as a liaison and executing a joint business plan. The team operates across several hub cities including Seattle,...
-
Junior Online Marketing Manager
3 weeks ago
Canada Stikky Digital Media Marketing Ltd. Full timeStikky Media is looking for a Junior Online Marketing Manager to join our growing team. As the Junior Online Marketing Manager you will work with the Senior Online Marketing Manager to develop and implement digital marketing strategies that drive business results for our clients. Requirements / Qualifications Data Minimum of 2 years of experience in...
-
Online Specialist
6 days ago
Canada Brandt Full timeBrandt is currently looking to fill an Ecommerce Specialist (B2B) position in our Regina, SK location.This position will report to the Manager of Portals within the Customer Experience Team and will assist in growing our online sales channels. In this role, you will be responsible for supporting Brandt’s ecommerce roadmap, driving online revenue and...
-
Manager, Implementation, Online Grocery
6 days ago
Canada Hyundai Capital Full timeJob Description - Manager, Privacy Governance and Compliance (240000B6) Manager, Privacy Governance and Compliance - ( 240000B6 ) Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including...
-
Online Services Representative
4 weeks ago
Canada AutoTrader.ca Full timeThe role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. The role will also include processing and setting up contracts and amendments, handling billing inquiries including processing and setting up billing for all online products. Other key...
-
Part-Time Education Administrator
1 week ago
Canada Heritage Christian Online School Full timeHeritage Christian Online School (HCOS) is a K-12 Provincial Online Learning School, providing fully accredited, Christian education to students in BC. As one of Western Canada’s largest online schools, we connect teachers with families and students to provide guidance and support via personalized, online, and face-to-face options. HCOS has an opening...
-
Lead Online
3 weeks ago
Canada Bimose Tribal Council Inc. Full timeUnder the supervision of the Gagiikimaawasowi, the Numeracy Lead will play a pivotal role in delivering the Bimose Tribal Council Anishinaabe Student Achievement (ASA), numeracy program. The Numeracy Lead will be responsible for coordinating, planning, and implementing numeracy programs, as well as actively engaging with program personnel, member community...
-
Online Surveyor
3 weeks ago
Canada XOCEAN Full timePosition: Online Surveyor Qualification: Hydrographic Surveyor Qualification –Cat B or equivalent. Location: Remote in Canada About XOCEAN XOCEAN is an ocean data company – we collect data for clients ranging from mapping the seabed to monitoring the environment. However, we do this differently, instead of using conventional crewed survey ships, we...
-
Online Surveyor
3 weeks ago
Canada XOCEAN Full timePosition: Online SurveyorQualification: Hydrographic Surveyor Qualification –Cat B or equivalent.Location: Remote in CanadaAbout XOCEANXOCEAN is an ocean data company – we collect data for clients ranging from mapping the seabed to monitoring the environment. However, we do this differently, instead of using conventional crewed survey ships, we have...
-
Online Surveyor
3 weeks ago
Canada XOCEAN Full timePosition: Online Surveyor Qualification: Hydrographic Surveyor Qualification –Cat B or equivalent. Location: Remote in Canada About XOCEAN XOCEAN is an ocean data company – we collect data for clients ranging from mapping the seabed to monitoring the environment. However, we do this differently, instead of using conventional crewed survey ships, we have...
