Program Manager, Loyalty Recognition Programs

4 weeks ago


Montréal QC, Canada Epsilon Solutions Ltd. Full time

10 + years of work exp

Functional accountability -

  • Work with Business Owners to effectively plan program roadmap and achieve milestones
  • Develop and document project requirements and objectives with relevant stakeholders
  • Organize and orchestrate delivery activities across all internal resources & vendors to execute projects on time, within scope, and within budget
  • Create, manage and maintain comprehensive project plans and documentation to track progress, and ensure updates are shared at all levels
  • Manage Changes & Risks across project lanes & stakeholders
  • Recommend solutions & mitigation plans for High-Scope or High-Risk project areas
  • Uphold the member experience and program value proposition by ensuring a strong customer-centric focus in the development and delivery of new program features

Required Skills -

  • PMP Certification, BSc/BA diploma in management, systems engineering, or other relevant field required. PO Certification and/or SCRUM Master Certification is a strong advantage.
  • Minimum 10 years of hands-on experience in similar Project Management or Program Management roles, ideally within airlines, loyalty programs and/or travel industry.
  • Strong knowledge of Program/Project Management software (MS Project, Jira, Confluence) and MS Office applications (Excel, PowerPoint & Word)
  • Strong knowledge of Aeroplan Loyalty products and programs (Aeroplan Elite, eUpgrades, Cobrand Travel Benefits, Aeroplan Threshold Programs, Air Canada Million Mile)
  • Proficiency in Airline, Loyalty & Back-end systems is a strong advantage.
  • Experience working across different stakeholders from multiple disciplines.
  • Good organizational and time management skills, ability to multi-task and manage long term, high visibility projects.
  • Strong operational experience, with ability to bring ideas to fruition and support project implementations to successful completion.
  • Solid communication skills (oral & written) in English and French and ability to convey ideas to working groups within the organization.
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