Bilingual Contact Centre Supervisor Hybrid
Found in: Jooble CA O C2 - 2 weeks ago
**This is a Hybrid role working from home and in office** Must Speak French and English Fluently**
In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. This role requires you to exude a great deal of professionalism and leadership as it is customer facing. You will need to be tech savvy as you will be utilizing a VOIP phone system and duel screens.
Ce travail est hybride. C’est a dire que c’est au bureau mais il y a aussi une opportunite pour faire du teletravail.
Vous devez avoir quelques connaissances en ce qui concerne la technologie.
This is a full time permanent position
Salary is $50,000 plus bonus
Location Guelph
C’est une opportunite a Temps – Plein situe a Guelph, ON
Le salaire est de 50000$/an avec un bonus
Duties include but are not limited to / Les tâches comprennent, sans s’y limiter :
– Gèrer et superviser une équipe d’agents du centre d’appels.
– Motiver et soutenir les agents par le biais de la rétroaction et de la communication.
– Mesurer les indicateurs clés de performance tels que les appels entrants, l’appel en attente et l’abandon d’appel.
– Aider à prendre les appels des agents s’ils ne peuvent pas gérer la charge de travail.
– Améliorer la qualité des résultats en recommandant des changements.
– Fournir de l’information sur les produits et services en répondant aux questions et en offrant de l’aide aux clients
– Faire le suivi de l’assiduité des employés et assurer que les procédures de travail sont respectées.
– Préparer des rapports mensuels et annuels sur le rendement.
– Créer des cibles et des objectifs d’amélioration.
Qualifications and skills / Qualifications requises pour le poste
– Tech savvy with knowledge of relevant computer programs and telephone equipment
– Ability to remain calm and respectful under pressure
– Exceptional customer service expertise
– Proficiency with the English and French language
– Strong verbal and written communication skills
– Organizational skills and attention to detail
– Excellent problem-solving skills
How to apply/ Comment Appliquer:
Please reply to this posting with a copy of your resume or email your resume to mpcareers@ablemployment.com and mention the job ID #24250 in the subject line.
After submitting your resume, you will receive a link through text and email to answer a few short questions to help us better match you with our upcoming openings
#ABL72
#J-18808-Ljbffr-
Bilingual Contact Centre Supervisor Hybrid
2 weeks ago
Guelph, Canada ABL Employment.com Full time**This is a Hybrid role working from home and in office** Must Speak French and English Fluently** In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. This role requires you to exude a great deal of...
-
Bilingual Contact Centre Supervisor Hybrid
1 week ago
Guelph, Canada ABL Employment.com Full time**This is a Hybrid role working from home and in office** Must Speak French and English Fluently** In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. This role requires you to exude a great deal of...
-
Bilingual Contact Centre Supervisor Hybrid
2 weeks ago
Guelph, Canada ABL Employment.com Full time**This is a Hybrid role working from home and in office** Must Speak French and English Fluently** In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. This role requires you to exude a great deal of...
-
Bilingual Contact Centre Specialist
1 week ago
Guelph, Canada Well.ca Inc Full timeAre you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...
-
Bilingual Contact Centre Supervisor
4 hours ago
Guelph, Canada ABL Employment.com Full timeIn this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. This role requires you to exude a great deal of professionalism and leadership as it is customer facing. You will need to be tech savvy as you will be...
-
Superviseur, centre contact
Found in: Jooble CA O C2 - 4 days ago
Guelph, ON, Canada ABL Employment.com Full timeThis is a Hybrid role working from home and in office** Must Speak French and English Fluently** In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. You will need to be tech savvy as you will be...
-
Bilingual Call Center Supervisor
Found in: Adzuna CA C2 - 3 days ago
Toronto, ON, C6A, Ontario, Canada Altis Recruitment Full timeSeeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada.The successful candidate would oversee the quality of...
-
Superviseur de centre d'appels bilingue
Found in: Jooble CA O C2 - 2 weeks ago
Toronto, ON, Canada Cigna Health and Life Insurance Company Full timeBilingual Call Centre Supervisor-12 month contract - Express Scripts Canada page is loaded Bilingual Call Centre Supervisor-12 month contract - Express Scripts Canada Apply remote type Hybrid locations Toronto, ON time type Full time posted on Posted 3 Days Ago job requisition id 24001227 The Call Centre and the Member Contact Centre answer questions...
-
Claims Supervisor
Found in: Jooble CA O C2 - 2 days ago
Toronto, ON, Canada TechTammina LLC Full timeClaims Supervisor –Auto, Property, and Bodily Injury Full Time Permanent Position SHIFT: Days LOCATION: Toronto, ON (hybrid) INDUSTRY: Insurance Position Overview Facilitating interviews and training sessions for new team members to ensure a comprehensive understanding of operational procedures and job-specific tasks. Supervising and coordinating...
-
Child Care Centre Supervisor
6 days ago
Guelph, Canada Campus Child Care Cooperative of Guelph Inc Full timeThe Campus Child Care Cooperative of Guelph has been in operation since 1975. The centre is a not for profit, cooperative child care centre; mainly serving families employed at 1 Stone Road; the University of Guelph, as well as the general Guelph community. The centre is currently licensed for 70 children from infants to preschoolers. The Child Care...
-
Account Analyst
Found in: Jooble CA O C2 - 2 weeks ago
Markham, ON, Canada Aviva plc Full timeAccount Analyst (Bilingual) page is loaded Account Analyst (Bilingual) Apply locations Markham posted on Posted Yesterday job requisition id R-136068 Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Aviva Canada is looking for...
-
Bilingual Customer Support Analyst Team Lead
7 days ago
Guelph, Canada Camis Full timeAre you ready to take the lead and make a meaningful impact in our dynamic Guelph Call Centre? We're actively seeking a Bilingual Customer Support Analyst Lead to join our team, and here's your chance to shine! As the Bilingual CSA Lead, you'll play a pivotal role in guiding our team of Customer Support Analysts and assisting our Assistant Call Centre...
-
Account Analyst
Found in: Jooble CA O C2 - 2 days ago
Markham, ON, Canada Aviva plc Full timeAccount Analyst (Bilingual) page is loaded Account Analyst (Bilingual) Apply locations Markham posted on Posted 30+ Days Ago job requisition id R-136068 Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Aviva Canada is looking for...
-
Centre Manager
Found in: Jooble CA O C2 - 3 days ago
Toronto, ON, Canada Atwell Centre - Oakville Full timeAtwell Centre is a Christian organization and Pregnancy Care Centre with two locations. Our corporate office is located downtown Hamilton and our satellite office downtown Oakville. We provide education and caring support and give practical assistance to women and their partners as they face important decisions about their unplanned pregnancies and sexual...
-
Support Services Supervisor
3 days ago
Guelph, Canada St. Joseph's Health Centre Guelph Full time**Support Services Supervisor** **Full-Time, Non-Union** **#R/23-122** **The Organization**: St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person - and family-centred care throughout our 240...
-
Control Centre Supervisor
Found in: Jooble CA O C2 - 4 days ago
London, ON, Canada Securiguard Services Ltd. Full timeSecuriguard is seeking a passionate and experienced Control Centre Supervisor to join our campus security team. Join us in this elite role where your vigilance and dedication contribute to the overall safety and success of our Campus partner. NATURE AND SCOPE The incumbent works a nominal 40-hour week, normally Monday to Friday from 8:00 AM to 4:00 PM...
-
Bilingual French
Found in: Jooble CA O C2 - 7 hours ago
Scarborough, ON, Canada Manpower Full timeOur client in Toronto is looking for French & English Bilingual Senior Investigation officer to join their team. Our client is one of the leading banks in Canada ! Don’t wait… apply today!What's in it for you?$23.50 hourly rate Monday to Friday schedule,weekly rotation shift anywhere between 8AM-8PM Full time hours 37.5 hours a week Work mode:...
-
Bilingual Customer Service/Tech Support Representative
Found in: Jooble CA O C2 - 1 week ago
Toronto, ON, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding environment ...
-
Bilingual Collections Agent
Found in: Jooble CA O C2 - 2 weeks ago
Mississauga, ON, Canada Sysco Full timeA/R Credit & Collections Associate - Bilingual in Mississauga , Ontario A/R Credit & Collections Associate - Bilingual Credit & Collections Supervisor Full-time, Hybrid Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare...
-
Bilingual Collections Agent
Found in: Jooble CA O C2 - 24 hours ago
Mississauga, ON, Canada Sysco Full timeBilingual A/R Credit & Collections Associate in Mississauga , Ontario Bilingual A/R Credit & Collections Associate Credit & Collections Supervisor Full-time, Hybrid Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and...