Bilingual French
2 weeks ago
Our client in Toronto is looking for French & English Bilingual Senior Investigation officer to join their team. Our client is one of the leading banks in Canada Don’t wait… apply today
What's in it for you?$23.50 hourly rate
Monday to Friday schedule,weekly rotation shift anywhere between 8AM-8PM
Full time hours 37.5 hours a week
Work mode: Hybrid , In office once a month
11 months temporary mandate with possibility of extension What will you be doing?
Support with investigations and escalation handling within the Personal and Small Business Client Service and Support (PSB CSS) team in Retail Mortgage Services.
Focused on the needs of our clients and business partners and passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification.
As a Senior Investigations Officer, you will be accountable for handling complex, ambiguous, high risk verification and transactional investigations for banking centres.
You will expedite resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of problem, verify work and provide guidance.
You will act as a point of contact to assist and consult with Banking Centre teams, providing support to ensure resolution of lending and non-lending exceptions. You will ensure customer satisfaction is maintained, productivity standards are achieved and Service Level Agreements are met or exceeded What do you bring?
Bilingual strong verbal and writing communication skills
Proactive and collaborative team player
Analytical with background on lending operations,
Proficient working knowledge of PC software (i.e. Word, Excel, Microsoft Outlook Are you Interested?
Stop your job search and apply today A recruiter will be in touch within 24 hours.
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