Customer Service Specialist
3 weeks ago
Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.
Lancée en 2006, la marque Joe Fresh offre un style à la fois moderne et accessible dans des collections complètes pour femmes, hommes et enfants qui conviennent à tous les modes de vie. Joe Fresh offre une qualité et une valeur convaincante dans des catégories couvrant les vêtements, les accessoires et les chaussures. Les collections Joe Fresh sont raffinées et sophistiquées, et mettent l’accent sur des modèles essentiels qui plaisent à un large éventail de consommateurs soucieux de leur style. Nous nous engageons à bâtir notre équipe talentueuse qui soutient la collaboration, la gentillesse et l’inclusion. De plus, nous croyons que la conformité aux lois va de pair avec la bonne conduite. The General Merchandise Specialist works alongside our in-store colleagues, training and coaching on the day-to-day operations; this includes adherence to brand and merchandising standards, operating best practices, driving efficiencies and on-time execution. While being the voice of the business unit, the General Merchandise Specialist also works in partnership with District Managers and Store Managers to align on what is required when and where to provide the right products to our customers to help Canadians Live Life Well.
Utilize financial results and metrics (sales growth/profit and market share) as a benchmarking tool and identify opportunities for improvement as it relates to in-store execution, inventory management and timely execution.
Conduct store visits, analyze department performance and provide feedback to District, Store and Department Managers. Work alongside store colleagues, set merchandising directives, planograms, seasonal sets. Train and coach both existing and new colleagues on merchandising standards, with a focus on driving profitable sales, utilizing the inventory they own.
Drive on-time execution of business unit strategic initiatives including seasonal sets / directives, pricing and promotional activity.
Prioritize time spent in stores with those who require additional focus, follow up, and training as it relates to timely execution, improvement on standards, service offered, and/or shrink management.
Liaise between business unit and store operators to ensure streamlined, concise and effective communication is provided to align on priorities and assist with planning.
Participate in weekly conference calls with both stores and business unit, sharing insights, feedback, impact
Gather feedback from stores and share with the business unit and vice versa so timely action can be taken where improvements, corrections are required.
Work with departments on customer feedback and requests for new products to ensure high levels of customer service are provided.
Ability to travel 80% of work week (including overnight travel)
Solid understanding of financials as it relates to key performance indicators
Works well independently with strong time & project management skills
Proficient in Microsoft office (Teams, Excel, Word, PowerPoint).
Key Measures (Performance indicators):
Achievement of business unit strategic objectives, sales, margin, inventory management, shrink targets
Improvement of focus stores - implementation of specialist-driven action plan
Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez aujourd’hui.
Des mesures d’adaptation sont offertes sur demande tout au long du processus d’embauche et d’évaluation pour les candidats handicapés, et lorsqu’ils sont embauchés.
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