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Customer Support Specialist
4 months ago
Job Description:
Cascades Canada is currently seeking a part-time Customer Support Specialist to join our team in Vancouver, British Columbia. As an Associate Level position with a requirement of 4 years of experience, the successful candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities: 1. Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information. 2. Collaborate with various departments within the company to ensure timely resolution of customer concerns. 3. Maintain accurate records of customer interactions and transactions. 4. Identify customer needs and recommend appropriate solutions. 5. Assist in the development of customer support processes and procedures. 6. Act as a liaison between customers and the company to ensure a positive customer experience. 7. Contribute to the overall success of the customer support team by sharing insights and best practices.
Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. 4 years of experience in a customer support role. 3. Strong communication and interpersonal skills. 4. Resilient and able to handle challenging customer interactions. 5. Ability to work independently and take initiative. 6. Presentation skills to effectively communicate with customers. 7. Cooperate with team members and other departments to achieve common goals.
Benefits: 1. Retirement plan to help secure your financial future. 2. Free accommodation for out-of-town employees. 3. Gym membership to promote a healthy work-life balance.
Working Environment: At Cascades Canada, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to continuous improvement and innovation, and we value employees who are eager to learn and grow within the company.
Deadline to apply: Interested candidates must apply by June 10, 2024, to be considered for the position.
Equal Opportunity Statement: Cascades Canada is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Support Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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