Customer Management Manager

3 weeks ago


Burnaby BC, Canada Talent Harbour Full time

Join the Talent Harbour Group, one of Western Canada's fastest-growing boutique talent management firms, as our new Customer Services Manager This role is perfect for someone with a strong track record in delivering exceptional customer experiences, business development, and account management.

As the Customer Services Manager, you will lead our client services department and be the driving force behind our commitment to delivering exceptional service. In addition to overseeing daily operations, you will drive the expansion of our services through cross-selling to existing customers and providing tailored solutions to meet their needs. This role combines elements of customer service, business development, and account management.

Lead and manage a team to efficiently handle correspondence, calls, and emails, ensuring smooth communication.
Develop and implement strategies to enhance client retention, cross-selling opportunities, and revenue generation, demonstrating strong account management skills.
Identify and pursue new business opportunities through proactive prospecting, networking, and relationship building
Prepare and deliver compelling presentations and proposals to prospective clients, showcasing our services and value proposition.
Efficiently manage the sales pipeline, from lead generation to closure, while ensuring high-quality service delivery to existing clients.
Build and nurture positive client relationships through outstanding service.
Maintain accurate client records using our CRM system.
Generate Accounts Payable/Receivable (AP/AR) invoicing.
Showcase strong leadership and emotional intelligence skills.
Exhibit excellent typing and computer skills.
Possess a minimum of 3 years' experience in a customer service, business development, or leadership role.
Efficiently manage time and stay organized.
Be proficient in MS Office and office equipment.
Show meticulous attention to detail and data accuracy.
This is a full-time leadership position offering competitive compensation, including salary and bonuses. CANDIDATE MUST BE WILLING TO COMMUTE TO PORT MOODY AREA, PENDING OFFICE RELOCATION*

Pay: $65-75K base salary, with potential total compensation of $90-100K+ including performance incentive bonuses.



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