Customer Success Manager

1 month ago


Burnaby, Canada Breadstack Full time

At Breadstack, we are building the technology that will power all commerce. We are a fast-growing software company that specializes in providing innovative solutions through our unified commerce platform.

With the launch of our SaaS solutions, we are growing rapidly. To help with our growth, we seek an experienced Customer Success Manager to join our team. You will be important in optimizing our client’s business by ensuring they understand how to use our unified commerce platform. As an advocate for our company, you will help our clients understand how our tools and products support their business needs. You will work with our clients to ensure they receive the right support to achieve their goals. By ensuring high retention rates and outstanding customer satisfaction, you will contribute directly to the growth of our company. By gaining a deeper understanding of the e-Commerce industry and our customers, you will also contribute to the product development process by collaborating with our partners and suggesting new features and products.

**Key Responsibilities**
- Client Onboarding - Work closely with our sales team to ensure clients are successful with their investment in our e-commerce solutions
- Product Training - Work closely with clients to understand their business, and teach them the key features that help customers achieve early value so they can see a return on their investment as soon as possible
- Offline Customer Support - Improve the ways in which customers can help and train themselves through our knowledge based and online resources
- Renewals - Ensure subscription and support renewal rates are high due to excellent client satisfaction and adoption
- Upsells - Understand your client’s business and design a well thought out customer onboarding framework to help their journey. Identify customers whose use of Breadstack products could be improved by guiding them and selling the right products as their business grows
- Periodic follow ups - Ensure customers and their wider teams are correctly set up and on-boarded to Breadstack products optimally
- Ability to create onboarding materials such as tutorials/training videos, demo decks, FAQs and other materials to customize the client experience
- Create a client framework and value realization cycle (from kick off, training, scheduled check in, provide right communication channels and possible business expansion)

**Requirements**:

- With 5+ years’ experience in leading Customer Success with at least 3 years of managerial role experience in B2B, preferably in SaaS
- Excellent written and verbal communication skills especially active listening skills
- Strong interpersonal skills
- Self-starter, ability to work with limited supervision, multi-tasker
- A natural problem solver
- An ability and desire to learn new skills quickly
- High degree of communication skills
- Strong analytical, assessment and problem-solving skills
- Experience providing support for a SaaS product
- Familiarity with the e-commerce and digital media industry
- Technical support experience
- Salary expectation can be discussed during the hiring process

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 5 years (preferred)
- Leadership expereince: 2 years (preferred)

Work Location: One location



  • Burnaby, Canada Breadstack Full time

    At Breadstack.io, we have developed a data-driven suite of tools designed to supercharge your business. Our unified commerce platforms deliver personalized, omnichannel experiences that your customers expect, the smart way. Not just for eCommerce but for all commerce! With the launch of our SaaS solutions, we are growing rapidly. To help with our growth, we...


  • Burnaby, Canada Ritchie Bros. Full time

    **Customer Success Specialist-Contract** **-** **(** **23000045** **)** **Description** **A growing global company. Endless career and development opportunities.**- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be...


  • Burnaby, Canada Tri-City Taekwondo Inc. Full time

    We are seeking a friendly and organized Receptionist to join our dynamic team. The receptionist will be the first point of contact for our students and visitors, playing a vital role in ensuring that their experience is positive from the moment they walk through the door. Key Responsibilities: Greet students, parents, and visitors warmly and provide them...


  • Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **Student Services** department is seeking a - **regular, full-time (1.0** **FTE** **) Coordinator. **Provides a broad range of administrative and support activities to the Senior Director Student Success, the Student Success Leadership team and the Student Success department. Acts as first point of contact for the Student Success office. Provides...


  • Burnaby, Canada Scotiabank Full time

    Requisition ID: 169604 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Part-Time: 18.75 Hours per Week** What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our...


  • Burnaby, Canada Stormtech Full time

    Family owned and operated since 1977, Stormtech Performance Apparel is one of the fastest growing suppliers in the promotional product industry, with four distribution centers shipping to 40 countries around the globe. We are seeking a Customer Service Manager with experience training and supporting large teams, and is passionate about providing an excellent...


  • Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Burnaby, Canada TD Bank Full time

    408119BR Retail Banking - Management Burnaby, BC May 2, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small...


  • Burnaby, Canada Mustang Survival Corp. Full time

    **WHO WE ARE** Mustang Survival is a division of The Wing Group of Companies. The Mustang Survival brand represents leading edge extreme environmental protection for elite users including rescue workers, coast guard, fighter jet pilots, fishermen, sailors, paddlers, and even NASA astronauts. Our mission is bold, "We Save Lives for a Living", and requires...


  • Burnaby, Canada Mustang Survival Full time

    **WHO WE ARE** At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain...


  • Burnaby, Canada Ideal Siding Full time

    **Ideal Siding** is looking for a **Customer Care Specialist** to join our team. Do you take pride in delivering exceptional quality and service with everything you do? Do you love to help people and solve problems? Do you believe in the power of teamwork and sharing ideas to improve the status quo? Do you have a desire to learn, grow and foster...


  • Burnaby, Canada Watson Gloves Full time

    **Are you interested in growing your career with Watson Gloves?** Who We Are: With 106 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a **Family **-owned company that is committed to providing **Authentic **and **Fun...


  • Burnaby, Canada Greenlight Innovation Full time

    Greenlight Innovation is the industry leader in fuel cell testing and manufacturing equipment. We are working closely with our customers to develop and build the next generation of hydrogen fuel cell and electrolyser. We are growing and hiring a Customer Support Regional Lead to coordinate and lead a team of service engineers and technicians with a focus on...


  • Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    As Vancouver’s largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team! We are seeking a full-time customer service representative to join our Customer Service team. With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the...


  • Burnaby, Canada The Acquisition Group Full time

    Our client is the most dominant personal relations team in Western Canada. With locations across AB, BC & ON and new insight into expansion, Common Good is becoming the frontier of its industry.The method is simple: they apply a customer-friendly approach to our Brand Associate strategies. By directly meeting with customers, they can dramatically increase...


  • Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...


  • Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...


  • Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...


  • Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...