Executive Customer Success Manager
3 weeks ago
At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We have high aspirations for the company and are looking for the right people to help fulfill the dream. As the Enterprise Customer Success Manager , you will report to the Manager, Customer Success , and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
Help customers calculate and monetize business value by driving quarterly reporting with customers; Closely manage and nurture accounts to identify and eliminate risk of attrition
Partner with internal ZoomInfo stakeholders to align account activities with the customer’s business case and strategy
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
4+ years of customer success, account management, or sales experience in SaaS or similar industry
~2+ years of experience working with Enterprise size accounts
~ Broad knowledge and experience in Sales and Marketing processes and systems
~ Excellent communication skills, including issue tracking, triaging and crisis management
~ Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards
~ Experience with Sales and Marketing technology such as Marketo, Salesforce, etc.
~ Ability to efficiently manage multiple customer projects simultaneously
~ Communicates with internal and external customers and all levels of management
~ Effectively communicate technical information to non-technical audiences
~ Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.
Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.
ZoomInfo provides accurate and actionable B2B contact and company information to accelerate the growth of sales and marketing teams.
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