Database and Stewardship Coordinator

Found in: Jooble CA O C2 - 2 weeks ago

Mississauga ON, Canada Hospice Mississauga Full time

Are you a highly organized and personable individual who has a passion for data entry and customer service? Are you looking to grow your career for a charitable organization focused on excellent hospice palliative care within the community? Are you interested in working in a collaborative and supportive work environment where you will have an opportunity to thrive? If so, we’d like to hear from youHospice Mississauga offers:A culture of professional and caring staff who are motivated, innovative, and creativeCompetitive salariesPaid Professional Development (5 days and $500 per year)Health BenefitsPension plan (HOOPP)Flexible work scheduleGenerous vacation and sick timeMonthly phone allowanceMore about the Organization:Hospice Mississauga is a non-profit organization providing support to people and their families experiencing life limiting illness and end of life, serving over 1,500 individuals a year in Mississauga. Our mission is to provide compassion, support and advocacy that lessens the distress of terminal illness and loss on individuals, families, and the community. Our continuum of support programs includes hospice counselling, spiritual care, HUUG (Help Us Understand Grief) Children’s program, Social Connections, health and wellness education, bereavement and will soon be grown to include in-patient hospice beds within our future Hospice Centre.About the Database and Stewardship Coordinator Opportunity:The role of the Database and Stewardship Coordinator entails upholding the accuracy of the Customer Relations Management (CRM) database (Donor Perfect), which involves managing donor demographic data, gift records, and conducting market research analysis. Furthermore, the coordinator is tasked with executing donor stewardship activities, based on an established recognition and stewardship grid, such as crafting personalized thank-you and generating tax receipts and various reports e.g., donor updates, mailing lists) from the donor database.This position is responsible for conducting prospect research using the Internet, in-house files, mining the database and other external resources. Donor and patient confidentiality are of utmost importance.The Database and Stewardship Coordinator will work cooperatively with the annual fund development and capital campaign teams and works closely with the organization’s finance department on fund management and financial reconciliation.Key Responsibilities of the Database and Stewardship Coordinator:Be the team lead for all aspects of our CRM (Donor Perfect), including training colleagues on proper use and liaising with consultantsResponsible for inputting in-take data and ensuring that all necessary data is being entered, maintained, and upholds industry best practicesLead all aspects of donation processing and importingWork closely with the fund development and campaign team to create and execute a clearly defined donor journey, enhancing relationships through a range of thoughtful stewardship strategiesPlay a role in retaining and elevating donor support through effective stewardship effortsResponsible for conducting prospect research, analyzing findings, and producing monthly reportsProviding exceptional customer service from start to finish by ensuring inquiries are responded to in a timely mannerMaintaining positive relations and communications with donors, sponsors and stakeholdersPerform other duties related to the position as assignedQualifications and Experience of the Database and Stewardship Coordinator:2-4 years related work experience or a combination of relevant education and work experience2-4 years CRM experience with proficiency in gift processing, receipting, moves management, and reporting experience with Donor Perfect, requiredExperience in donor relations and stewardship with a demonstrated track record of successExperience with financial reconciliation and auditing processStrong data entry skills (with a focus on accuracy and attention to detail) and highly proficient in Microsoft Office 365Excellent written and verbal communication skills, role includes communications and record-keepingStrong work ethic, professional integrity, and initiative-takerDiscretion and tact in handling sensitive or confidential informationAbility to work independently, and under the pressure of a multi-stakeholder environmentFlexibility to work some evenings/weekends as requiredAbility to speak other languages is an assetKnowledge of the hospice palliative care sector is an assetHospice Mississauga is an equal opportunity employer, and we are committed to building an inclusive, diverse, accessible, and respectful workplace that is representative of the communities that we serve.Please inform us if you require any accommodation during the hiring process. We thank all applicants in advance, however, only those under consideration will be contacted.Please note: we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.

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