Technical Support Specialist
Found in: Jooble CA O C2 - 1 week ago
The purpose of thisrole is to ensure that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the GPC Asia Pacific network of stores, warehouses and offices which encompass distributed environments with 400+ locations in Australia, New Zealand and China.
This role will involve working closely with IT Management teams to ensure IT Services are supported and maintained. This role will predominantly be responsible for 1st and 2nd level Service Desk support for IT Services and Business Applications where first call resolutions can be applied.
Reporting to the IT Service Desk Manger, you will:
Ensure IT Services (Levels 2-3) are supported and maintained.
Provide day-to-day 1st and 2nd level Service Desk support (Incident and Request Management) for support calls received via phone, email, voicemail and walk-ups
Monitor telephone queues and answer calls within SLA guidelines
Mandatory Technical Skills:
Microsoft Operating System support (Windows 7, 8, 10)
Microsoft Office Application support
Delivery of support within an ITIL framework
Lotus Notes and Office 365
Mainframe (ZOS) and PSeries (AIX) operating systems
Genuine Parts Company (GPC) is the Global Leader in automotive aftermarket parts distribution, encompassing a number of significant international businesses in USA, Canada, Australia and New Zealand. Our Asia Pacific businesses include Ashdown-Ingram, McLeod Accessories, Motospecs, RDA Brakes and our iconic Repco Australia & New Zealand Store Network.
Competitive hourly rate
Private health insurance discounts
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