Customer Support Specialist

Found in: Jooble CA O C2 - 1 week ago

Canada Ascertra Full time

Ascertra is on the lookout for a dynamic Customer Support Specialist to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work together to create the best possible experience for employees and customers.

The Customer Support Specialist is involved with proactively and reactively handling
support tickets and dialogue with customers in their use of Ascertra products. This role is
critical to ensuring the success of Ascertra's customers by enhancing their everyday work
efficiency within the service level agreement (SLA) framework.

The Customer Support Specialist will be responsible for maintaining effective working
relations with external customers and internal teams, providing timely solutions to
reported issues, and maintaining detailed records of support requests, resolutions, and
actions taken.

Using detailed product knowledge and experience, the Customer Support Specialist
provides resolutions to complex issues mentoring/transferring knowledge to other team
members.

Responsibilities:
• Act as a point of contact for critical incidents, leading response and resolution efforts.
• Collaborate with other teams / departments as advocates for customer issues
participating in support ticket reviews and product enhancement discussions as
required.
• Receive and screen all incoming incidents from our customers' super users via our
support portal.
• Update internal systems with relevant customer information.
• Second-line functional and technical customer support of our software solutions.
• Proactively guide and solve our customers' technical/functional questions and issues
related to the software.
• Communicate with our customers in a trustworthy manner.
• Follow up with other teams within Ascertra and our sub-suppliers to secure progress
and good solutions to issues.

Requirements and Skills:
• University degree, college diploma, or equivalent in computer science or engineering.
• You must have the ability to speak, read, and write fluently in Norwegian and English.
• Specific experience of document management systems would be an asset.
• A technical mindset with great attention to detail
• Excellent interpersonal skills with strong problem-solving abilities
• Ability to understand how Ascertra customers operate and the challenges they face.
• A proactive mindset - you take initiative and responsibilities without being directed
from task to task.
• Action-oriented, social, committed, and structured in approach to tasks and
responsibilities.
• Committed to delivering quality work and completing tasks effectively and efficiently.
• Ability to handle multiple activities in parallel.
• In addition, you have experience and knowledge within several of the following areas:

o Development/support/customer support from business-critical software
o Interest and experience with information management solutions.
o Good knowledge of Microsoft Office products.
o Databases and SQL queries
o Microsoft Azure and Cloud-based technology.

Location:
This role is based in Ascertra’s Oslo office, Norway.
#J-18808-Ljbffr

  • Spécialiste support client/Customer Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Driversnote ApS Full time

    Part-time Customer Support Specialist (Western Canada) We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking: Canada, the US, Australia, and the UK - so we’re aiming to expand our international team to serve customers and users all around the world. If you are curious, driven and...

  • Customer Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Driversnote Full time

    Part-time Customer Support Specialist (Western Canada) Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove this tedious work and simplify our customers’ lives by saving them time...

  • Customer Support Specialist

    Found in: Whatjobs CA C2 - 6 days ago

    Canada LOGO.com | Free Logo Maker Full time

    LOGO.com is looking for a talented and passionate customer support specialist to join our team as we put logo and brand creation tools in the hands of millions of users around the world. Our goal is to make starting a dream business easy and fun for entrepreneurs.For this role, you'll primarily be responsible for managing our customer support channels which...

  • Customer Support Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Canada Logo.com Full time

    LOGO.com is looking for a talented and passionate customer support specialist to join our team as we put logo and brand creation tools in the hands of millions of users around the world. Our goal is to make starting a dream business easy and fun for entrepreneurs. For this role, you’ll primarily be responsible for managing our customer support channels...

  • Customer Support Specialist

    Found in: Appcast CA C2 Glassdoor - 6 days ago

    Canada LOGO.com | Free Logo Maker Full time

    LOGO.com is looking for a talented and passionate customer support specialist to join our team as we put logo and brand creation tools in the hands of millions of users around the world. Our goal is to make starting a dream business easy and fun for entrepreneurs.For this role, you'll primarily be responsible for managing our customer support channels which...

  • Customer Support Specialist

    Found in: Appcast CA A2 P - 6 days ago

    Canada LOGO.com | Free Logo Maker Full time

    LOGO.com is looking for a talented and passionate customer support specialist to join our team as we put logo and brand creation tools in the hands of millions of users around the world. Our goal is to make starting a dream business easy and fun for entrepreneurs.For this role, you'll primarily be responsible for managing our customer support channels which...

  • Customer Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Trykeep Full time

    Our Journey at Keep: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...

  • Deltids Customer Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Driversnote ApS Full time

    Deltids Customer Support Specialist (København)  Hejsa! Vi er Driversnote - en hurtigvoksende SaaS virksomhed i København.  Vi er stolte af at hjælpe mere end 2.000.000 brugere fra hele verden med deres kørebøger. Det er de færreste der nyder at bruge sin tid på at dokumentere kørsel - men det gør vi! Derfor er vores mål at levere en app, der kan...

  • Part-time Customer Support Specialist

    Found in: Jooble CA O C2 - 2 days ago

    Canada HuntsBot Full time

    Part-time Customer Support Specialist (Western Canada) Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove this tedious work and simplify our customers’ lives by saving them time...

  • Operations Production Support Specialist

    Found in: Jooble CA O C2 - 6 days ago

    Canada California Closet Company, Inc. Full time

    Hourly Pay Range Minimum: 18 California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get...

  • Remote Sale Support Specialist

    Found in: Jooble CA O C2 - 3 days ago

    Canada WP Scout Full time

    At CampusPress, we’re experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products. Our services in accessibility, security, hosting, and support power millions of education websites, blog networks, and portfolios. You will join an ongoing and...

  • Remote Technical Support Customer Service Agent

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Auctria Full time

    Apr 10, 2024 - Auctria is hiring a remote Customer Success Specialist. Customer Success Specialist:A full-time role with the Auctria.Typical shift Monday through Friday, 10:00AM to 6:00PM Pacific time zone. You will be required to work one Saturday a month. Strong proficiency in reading, writing, and speaking English is mandatory. Auctria is a...

  • Customer Support Representative

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Clipboard Health LLC Full time

    Join Our Team as a Documents Subject Matter Expert (SME) at Clipboard Health! Are you passionate about ensuring accuracy and compliance in business operations? At Clipboard Health, we're dedicated to providing exceptional service to healthcare professionals (HCPs) while upholding the highest standards of quality and integrity. As a Customer Support...

  • Customer Success Specialist Montreal

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada MYR Full time

    Customer Success Specialist, Montreal (QC) Baristas, cooks, servers wanted for a job in tech! Do you have restaurant or cafe experience? We’re looking for a Customer Success Specialist #J-18808-Ljbffr

  • Customer Success Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada ThryvX™ Full time

    Are you an experiencedCustomer Success, Sales and Marketing professionallooking for an exciting, flexible and unique place to work? Are you passionate about helping customers? Do you have an entrepreneurial spirit and want to be part of launching a new tech marketplace? Let’s talk! We are a women lead, boutique Procurement Consulting and B2B...

  • Customer Service Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Convoy Supply Ltd Full time

    CUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and...

  • Bilingual Customer Success Specialist

    Found in: Appcast CA A2 P - 6 days ago

    Canada Vretta Inc. Full time

    Vretta is looking for a full-time bilingual (French) Customer Success Specialist to join our Customer Success team. This position requires excellent communication skills (English and French), a client-first attitude, creative problem-solving ability, and solid technical skills to be able to understand and resolve technical issues that our students,...

  • Bilingual Customer Success Specialist

    Found in: Appcast CA C2 Glassdoor - 6 days ago

    Canada Vretta Inc. Full time

    Vretta is looking for a full-time bilingual (French) Customer Success Specialist to join our Customer Success team. This position requires excellent communication skills (English and French), a client-first attitude, creative problem-solving ability, and solid technical skills to be able to understand and resolve technical issues that our students,...

  • Bilingual Customer Success Specialist

    Found in: Whatjobs CA C2 - 6 days ago

    Canada Vretta Inc. Full time

    Vretta is looking for a full-time bilingual (French) Customer Success Specialist to join our Customer Success team. This position requires excellent communication skills (English and French), a client-first attitude, creative problem-solving ability, and solid technical skills to be able to understand and resolve technical issues that our students,...

  • Bilingual Customer Success Specialist

    Found in: Jooble CA O C2 - 4 days ago

    Canada Vretta Inc. Full time

    Vretta is looking for a full-time bilingual (French) Customer Success Specialist to join our Customer Success team. This position requires excellent communication skills (English and French), a client-first attitude, creative problem-solving ability, and solid technical skills to be able to understand and resolve technical issues that our students,...