Remote Technical Support Customer Service Agent

Found in: Jooble CA O C2 - 2 weeks ago


Canada Auctria Full time

Apr 10, 2024 - Auctria is hiring a remote Customer Success Specialist. Customer Success Specialist:A full-time role with the Auctria.Typical shift Monday through Friday, 10:00AM to 6:00PM Pacific time zone. You will be required to work one Saturday a month. Strong proficiency in reading, writing, and speaking English is mandatory.
Auctria is a software-as-a-service platform that has helped raise over $500 million through across 50,000+ events. We are a Canadian company with a remote team distributed across North America... and we're growing
This is an inbound customer support role and new team members would be expected to be proactive and contribute on a highly collaborative team.
As a customer success specialist, you will be helping various fundraising organizations, from the single-person ‘teams' to chapters of national non-profits and everyone in between. we help them all.
Provide solutions to questions and address customer concerns while always recognizing the immediacy and prioritizing these issues
Serve as the customer's trusted Auctria advisor, drive value and forge relationships with key contacts
Conduct scheduled Zoom calls with customer teams during the project lifecycle. These would range from a discovery call to learn about the project, to training calls to teach customer teams what they need to know for a successful event.
Respond to customer support questions via email and chat
Help with team projects
Demonstrate exceptional attention to detail, process orientation & ability to communicate effectively both verbally and in writing
Previous experience in a customer service/support environment
Be comfortable using Excel for working with tables of data
Be aware of the basics of web design to set up event websites in our custom website editor
Experience working remotely with a distributed team
Experience providing technical support to non-technically adept users
Intercom (chat); First Test
We often see animal rescues using Auctria; please let us know which animals are your favorite at the beginning of your application.
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