Loyalty and CRM Senior Strategy Consultant

4 weeks ago

Montréal QC, Canada dunnhumby Full time

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We are looking for a talented Loyalty and CRM Senior Strategy Consultant. You will work closely with Client CRM and Marketing area to understand the needs of assigned client(s), identify solutions, present recommendations and develop the Customer Engagement workplan. Deliver on the Customer Engagement workplan for assigned client(s), developing and managing key stakeholder relationships. Using data to identify opportunities, drive powerful customer experiences and develop impactful communication plans. Lead the personalisation strategy alongside client’s CRM area. Support up-sell and on-sell for Customer Engagement work within assigned client(s).

What We Expect From You

  • Experience in CRM planning and execution desired
  • Ability to manage multiple projects
  • Support with putting strategy into action with clearly defined recommendations both internally and for the client
  • Support the improvement of personalized offers and lifecycle campaigns
  • Utilize customer analytical insights and dashboard to drive insightful recommendations to retailers around loyalty and personalization strategy
  • Analyze campaign results and recommend improvements - both operational and strategic
  • Experience in grocery or pharma retail desired
  • Bachelor’s degree or equivalent in any subject
  • French advanced profiency strongly desired

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

  • CRM Strategy Specialist

    3 days ago

    Montréal, QC, Canada Ubisoft Full time

    Job Description Ubisoft, a leading creator, publisher, and distributor of interactive entertainment, is seeking a dynamic CRM Strategy Specialist as part of its Customer Relationship Management (CRM) Group! This individual will be instrumental in developing and executing CRM strategies dedicated to supporting retail marketing, including membership program...

  • CRM Strategy Specialist

    6 days ago

    Montréal, QC, Canada Ubisoft Entertainment Full time

    Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to...

  • CRM Strategy Specialist

    1 week ago

    Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...

  • Technical CRM Consultant

    3 days ago

    Montréal, Canada Solutions Metrix Full time

    Technical CRM Consultant Main responsibilities: - Support existing clients in providing technical solutions to their business needs in the context of CRM projects and maintain a relationship of collaboration and trust with them. - Ensure the client requirements are analyzed, documented, and designed into technical requirements (user stories) - Create...

  • CRM Coordinator

    3 days ago

    Montréal, Canada The Sporn Company of Canada Full time

    **CRM COORDINATOR** Who we are. We’re America’s first jeweler - we create and manufacture jewelry for those who treasure the extraordinary that will last a lifetime. Our team personally cares about our clients and the world around them, and we care about our team’s life-long dreams, aspirations, and career development. We strongly believe in the...

  • Finance Manager, Loyalty Program

    3 weeks ago

    Montréal, QC, Canada Transat A.T Inc. Full time

    Our mission is to be the preferred airline of our customers and our team. Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also...

  • Consultant(e) CRM

    3 weeks ago

    Montréal, QC, Canada Lakhos Full time

    Sous la supervision de l’architecte de solutions, l’analyste d’affaires CRM sera responsable de participer à l’identification des besoins, à définir la meilleure stratégie d’implantation, à élaborer le design de la solution, à la configuration de la solution selon les meilleures pratiques et à la supervision des intégrations ou du...

  • Specialist, Relational Program

    3 days ago

    Montréal, Canada Transat Tours Canada Full time

    Come aboard a committed and humane company that is ready for new challenges and needs you! We are looking for a Relationship Program Specialist whose mandate will be to help improve engagement, customer experience, brand loyalty and business performance through impactful multi-channel campaigns that span all stages of the customer lifecycle. The incumbent...

  • Senior Consultant OR Manager

    3 weeks ago

    Montréal, QC, Canada The Barton Partnership Full time

    This global commodities business is looking for Senior Consultants and Managers to join their internal consulting team. This role will focus on a variety of strategic topics globally, enabling the company to solve its critical business problems internally. This hiring need is immediate and is intended to be a hybrid role with intermittent travel. ...

  • Senior Salesforce Consultant

    1 week ago

    Montréal, QC, Canada asUgo Canada Full time

    Senior Salesforce Consultant. Dans le cadre de l'expansion de notre nouveau bureau à Montréal , nous sommes activement à la recherche de personnes talentueuses pour rejoindre notre équipe en tant que Senior Salesforce Service Cloud Consultant. Après Bruxelles et Lisbonne, cette expansion marque une étape importante pour notre entreprise, et ...

  • Senior Salesforce Consultant

    6 days ago

    Montréal, QC, Canada asUgo Canada Full time

    Senior Salesforce Consultant. Dans le cadre de l'expansion de notre nouveau bureau à Montréal , nous sommes activement à la recherche de personnes talentueuses pour rejoindre notre équipe en tant que Senior Salesforce Service Cloud Consultant. Après Bruxelles et Lisbonne, cette expansion marque une étape importante pour notre entreprise, et ...

  • Conseiller·ère Dynamics 365 CRM senior

    3 weeks ago

    Montréal, QC, Canada JOVACO Solutions inc. Full time

    Une ambiance de start-up dans une entreprise établie Conseiller Microsoft Dynamics Conseiller·ère Dynamics 365 CRM senior Permanent | Temps plein | Immédiat Pourquoi JOVACO? En travaillant chez JOVACO, tu pourras profiter de : Un environnement de travail stimulant et convivial, où le travail d’équipe est au cœur de notre quotidien Des...

  • Gestionnaire de Programme Fidélité Senior

    3 days ago

    Montréal, Canada Procom Full time

    Gestionnaire de Programme Fidélité SeniorDans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d'un Gestionnaire de Programme Fidélité Senior pour une entreprise dans le domaine de l'aviation.Notre client est situé à Montréal (3 jours en présentiel).Description des tâches et responsabilités -...

  • Gestionnaire de Programme Fidélité Senior

    2 days ago

    Montréal, Canada Procom Full time

    Gestionnaire de Programme Fidélité SeniorDans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d’un Gestionnaire de Programme Fidélité Senior pour une entreprise dans le domaine de l’aviation.Notre client est situé à Montréal (3 jours en présentiel).Description des tâches et responsabilités –...

  • Loyalty Marketing Manager

    3 days ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Loyalty Marketing Manager **DEPARTMENT**: Brand and Marketing Communications **LOCATION**: Montreal **SCOPE**: The Loyalty Marketing Manager is primarily responsible for the development, execution, and day-to-day management of marketing campaign strategies to drive Aeroplan program engagement. This position requires strong cross-team leadership,...

  • Business Value

    4 days ago

    Montréal, Canada Coveo Full time

    **Become a key player in our sales and customer growth strategy!**: Coveo's Business Strategy & Value Advisory (SVA) Team is looking for a Strategy Advisor to become a key player in our sales and customer growth strategy for 2023 and beyond. With support from Senior Advisors, you will drive SVA customer engagements with our install base and prospects to...

  • Remote Executive Account Leader

    3 weeks ago

    Montréal, QC, Canada SRTX (Sheertex) Full time

    Full Time] Retention Lead at SRTX (Sheertex) (United States) | BEAMSTART Jobs Retention Lead Full Time Remote Work We’re looking for a Retention Lead who is strategic and operational-minded to manage the day-to-day of the Retention and Customer Lifetime Value efforts across the marketing organization. We are a company that prides itself on...

  • Senior Clinical Education Consultant Canada

    3 weeks ago

    Montréal, QC, Canada Fortive Full time

    Job Description - Senior Clinical Education Consultant Canada (ADV003321) Job Description Senior Clinical Education Consultant Canada - ADV003321 About Us : Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and...

  • Consultant/Senior Consultant, Finance and Performance

    3 weeks ago

    Montréal, QC, Canada TALINKO Inc. Full time

    FILLED) SENIOR CONSULTANT - FINANCIAL PERFORMANCE Our client, a consulting firm specialized in business transformation and value creation located in Montreal is seeking a Senior Consultant – Financial Performance to join its experienced and multidisciplinary team. CPA or CFA designation, minimum of 5 years experience in the financial services...

  • Représentant de service senior-Télétravail

    3 weeks ago

    Montréal, QC, Canada NOVIPRO Full time

    Novipro est une entreprise innovante spécialisée dans les technologies de l'information (TI) basée à Montréal. Depuis notre création, nous sommes devenus un acteur majeur dans le secteur des services de consultation et de placement de ressources TI. Novipro recherche actuellement un représentant des ventes de services TI dynamique pour se joindre à...