Bilingual Customer Service Representative

4 weeks ago

Montréal, Canada Mitsubishi HC Capital Canada Full time

By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers.In 2021, our company was awarded by Waterstone’s “Canada’s Most Admired Culture”. Our collaborative culture, empowerment, employee’s development, open-mindedness and respectful work-environment were success factors

With a specialized team for sustainable development and a committee focusing on giving back to the community, we strive to make a difference in societal improvement.

**About Customer Service Representative**:
Your main responsibilities will be:

- Answer questions about early repayments and contract balances
- Agree with clients on deferral payments of less then 15 days
- Process changes in the client's contract and add notes about the matter in the file
- Send and produce several types of documents based on needs
- Prepare contract transfers and prepayments
- Manage follow-ups required by contracts with customers
- Manage a portfolio of clients to develop relationships and ensure better servicing
- Participate in special projects aimed at developing the team and optimizing the department
- Participate in the training of new employees

**The profile we are looking for**:

- You have 2 years of experience in customer support
- You have a college diploma or equivalent work experience
- any program related to business administration will be considered an asset
- You are fluent both in English and French (written and oral) in order to serve our clients across Canada
- You have strong communication skills

**What we have to offer**:

- Full time position
- 35 hour work-week, Monday to Friday
- 11am to 7pm (_East hours_) or 9am to 5pm (_Calgary, AB hours_)
- Hybrid work environment (working from home and the office) with options to work from offices in:

- Burlington, Ontario
- Calgary, Alberta
- Montreal, Québec
- Laval, Québec
- Trois-Rivières, Québec
- Compensation plan including bonus based on your individual performance as well as the Company’s results
- Competitive benefits package including:

- Vacation, sick and personal days given on day one
- Collective insurance including long-term disability, life insurance, medical, dental and vision care as well as virtual healthcare
- RRSP
- Range of wellness initiatives including Employee and Family Assistance Program and virtual health and development platforms
- Professional growth opportunities through our internal postings and online learning platform

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.
- The use of the masculine is a default reference and includes all potential applicants._

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