Application Support Specialist

2 weeks ago

Montréal QC, Canada Horizon Trading Solutions Full time

Horizon Software is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.
We are currently looking for a Trading Application Support Specialist (W/M), based in Montreal for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. Issue Analysis and Resolution:
Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes.
Customer Communication and Support:
Deployment and Training:
Deploy products at customer sites, ensuring seamless integration and functionality.
Provide training sessions to clients, including both end-users and IT teams, to optimize product utilization and proficiency.
International Support and Schedule Flexibility:
~ Support both local and foreign customers, adapting to an international context with multinational clientele.


Engage in a dynamic technical and functional landscape, encompassing algorithmic trading platforms, low latency, multi-threading, real-time systems, and the intricate realms of trading and finance.
Experience genuine camaraderie within an international setting, fostering a real human team spirit that transcends borders.
Enjoy the benefits of a well-being and environmentally conscious company, featuring initiatives such as social climate surveys, green initiatives, 360 assessments, and a relaxed dress code.
Receive personalized support and guidance through a dedicated onboarding program tailored to your needs and goals.


Bachelor's or Master's degree in Computer Science or Software Engineering, demonstrating a strong understanding of Information Systems and Technology.
Minimum 1-2 years of experience in Client Service or Finance roles, particularly in trading, preferably within Fintech or Capital Market businesses.
Exhibits strong customer service skills, delivering professional, compassionate, and effective assistance with a commitment to service excellence and satisfaction. Includes project management abilities.
Displays a keen interest in financial trading support environments and Electronic Trading solutions, with a positive, dynamic, can-do attitude, and the ability to thrive under pressure.
Possesses excellent interpersonal and communication skills, with fluency in both English and Arabic, facilitating effective communication both internally and with customers.
Essential knowledge in Linux, along with a basic understanding of SQL/Database, object-oriented languages, APIs, networks, operating systems, and scripting.
Ideal candidates will additionally have knowledge of Java, Python, and Ansible, as well as experience with one of the Monitoring tools (such as PRTG, Datadog, or Nagios). Experience in financial application support and software implementation is also desired.

We promote diversity, multiculturalism, and inclusion.

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