Customer Insights Analyst

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Position Snapshot
Business areas: Nespresso
Job title: Customer Insights Analyst
Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

What to Expect:
We are looking for a Customer Insights Analyst based at our Montreal location reporting into the Customer Insights Manager for Nespresso. This is a key role within Nespresso in developing our understanding of customer behaviour. The successful candidate will be an analytical and strategic thinker who will take ownership for collecting business critical requirements, analysing vast amounts of customer data, and visualising the findings to increase campaign and initiative effectiveness and support commercial decision making across the business.

A day in the life of:

• You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations with other analysts and leads within the Growth, Insights and Analytics team who support businesses.
• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendation.
• Consult on experimentation approaches and translate results into actionable takeaways to help drive boutique and B2B growth.
• Lead the reporting & presentations that are engaging, client-friendly, and insightful while incorporating best practices in data visualization and story-telling, on an adhoc/monthly/quarterly/yearly basis
• Extract, review and prepare data for analysis & reporting using SQL.
• Provide operational support to the marketing activations including business cases, targeting & reporting.

Role Requirements:
As the successful candidate, you will need to be able to work autonomously in a fast-paced and ambiguous environment. You will already have great project management and analytical skills coupled with strong communication in order to present complex data clearly.

• Undergraduate degree, preferably in business administration, statistics or related disciplines, with a sound understanding of data analytics
• 5+ years related work experience in an analytical role ideally in Retail
• Experience with measuring campaign effectiveness.
• Expert in data manipulation and analysis using SQL
• Have previously built compelling visualizations to convey key insights using Power BI
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

Preferred Skills:

• Experience with of Adobe Experience Plateform as an asset
• Proven strategic, analytic and communication (both written and oral) skills

We have a supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a marketing career with the leader in marketing analytics

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid

Position Snapshot
Business areas: Nespresso
Job title: Customer Insights Analyst
Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

What to Expect:
We are looking for a Customer Insights Analyst based at our Montreal location reporting into the Customer Insights Manager for Nespresso. This is a key role within Nespresso in developing our understanding of customer behaviour. The successful candidate will be an analytical and strategic thinker who will take ownership for collecting business critical requirements, analysing vast amounts of customer data, and visualising the findings to increase campaign and initiative effectiveness and support commercial decision making across the business.

A day in the life of:

• You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations with other analysts and leads within the Growth, Insights and Analytics team who support businesses.
• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendation.
• Consult on experimentation approaches and translate results into actionable takeaways to help drive boutique and B2B growth.
• Lead the reporting & presentations that are engaging, client-friendly, and insightful while incorporating best practices in data visualization and story-telling, on an adhoc/monthly/quarterly/yearly basis
• Extract, review and prepare data for analysis & reporting using SQL.
• Provide operational support to the marketing activations including business cases, targeting & reporting.

Role Requirements:
As the successful candidate, you will need to be able to work autonomously in a fast-paced and ambiguous environment. You will already have great project management and analytical skills coupled with strong communication in order to present complex data clearly.

• Undergraduate degree, preferably in business administration, statistics or related disciplines, with a sound understanding of data analytics
• 5+ years related work experience in an analytical role ideally in Retail
• Experience with measuring campaign effectiveness.
• Expert in data manipulation and analysis using SQL
• Have previously built compelling visualizations to convey key insights using Power BI
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

Preferred Skills:

• Experience with of Adobe Experience Plateform as an asset
• Proven strategic, analytic and communication (both written and oral) skills

We have a supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a marketing career with the leader in marketing analytics

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid