Part-time Customer Support Specialist

3 weeks ago

Canada HuntsBot Full time
Part-time Customer Support Specialist (Western Canada)

Hej We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove this tedious work and simplify our customers’ lives by saving them time and money. Our primary markets are English-speaking: Canada, the US, Australia, and the UK - so we’re aiming to expand our international team to serve customers and users all around the world. If you are curious, driven and resilient, enjoy providing an exceptional customer support experience and are a strong communicator, this is where YOU come into the picture We're seeking a remote customer support specialist with excellent technical skills and insights to help us cover the Canadian and US Pacific/Mountain time zones (PST/MST time zones) As a Customer Support Specialist at Driversnote, you will interact directly with our customers, providing them with an effective, easy and enjoyable experience. You will be the spider in the web by serving all types of our users and customers, from new users, long-term customers and potential B2B large teams and relaying their needs to our product teams. Our fantastic Support team is first-line support, meaning you will receive all types of inquiries - mostly surrounding bugs, educational questions or complex requests you’ll have the pleasure of solving We imagine that you:

  • Have 12 - 24 months of proven work experience in customer support. 
  • Are used to and comfortable with working 100% remotely.
  • Have strong communication skills in English (both verbal and written). Other languages are a welcome bonus.
  • You love providing fantastic technical customer support on chat, email and phone and have excellent communication skills.
  • You have a basic understanding and experience in software troubleshooting: the capability to investigate app problems (examples could be working with installation errors, crashes, subscription and payment errors and performance issues). 
  • You are proactive and happy to jump in at the deep end. You are confident in navigating multiple systems and finding your way around, checking the configuration, verifying the setup when needed, etc. 
  • Have an eye for commonalities and streamlining - eager to automate wherever possible.
  • Familiarity with remote communication tools like Slack.

Your responsibilities:
  • Provide a first-class support experience by email and phone to customers’ technical, general, and team product queries.
  • Troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved.
  • Provide video demos and video onboarding to our larger B2B customers.
  • Collaborate with our Product teams and communicate with them via bug reporting and forwarding customer input (requests, feedback, UX improvements, etc).
  • Learn the Driversnote product deeply and support our customers in making the most of everything we offer.

Your colleagues say that you:
  • Are resilient - you get it done and will stay with a task until it's resolved 
  • Are not hesitant and enjoy the puzzle of solving open-ended problems
  • Are a great relationship builder - you can build credibility fast with a variety of stakeholders
  • Don’t shy away from ambiguous situations, and ask the right questions to untangle them
  • Are a diffuser - always patient and kind, no matter what

The important details:
  • Must be located in Canada - Pacific or Mountain time zones
  • Minimum 21 hours per week
  • It is expected that you can work 3-4 hours a day 6 days a week
  • 36.50 CAD /hour, paid biweekly
  • 100% remote work
  • 33 vacation days per year - yes, we are based in Europe
  • Access to additional perks from health insurance, car rentals, gym passes and more

Who is the team? Today, we are a 25+ team, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania Being HQ'd out of Copenhagen means we're inspired by things like hygge and a good work-life balance. As you won’t be working in the office with us, we'll help you set up the best remote setup possible and ensure you still have time to connect with your team. Plus, a trip to Copenhagen to meet us in your first year


How to apply:
If interested, please send us an application from our job page. There is a button to fill out an application.

Please note that we will review applications on a rolling basis. So, if you’re interested, do not wait :) If you have been shortlisted, we will ask you to do a case study, followed by interviews.

Expected start date: As soon as possible.

Want to stay one step ahead of the latest teleworks?

HuntsBot,a one-stop outsourcing task, remote job, product ideas sharing and subscription platform, which supports DingTalk, Lark, WeCom, Email and Telegram robot subscription. The platform will push outsourcing task requirements, remote work opportunities, product ideas to every subscribed user with timely, stable and reliable.

Any questions or suggestions during use, you can contact us in the following ways:

#J-18808-Ljbffr

  • Spécialiste support client/Customer Support Specialist

    4 weeks ago

    Canada Driversnote ApS Full time

    Part-time Customer Support Specialist (Western Canada) We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking: Canada, the US, Australia, and the UK - so we’re aiming to expand our international team to serve customers and users all around the world. If you are curious, driven and...

  • Customer Support Specialist

    4 weeks ago

    Canada Driversnote Full time

    Part-time Customer Support Specialist (Western Canada) Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove this tedious work and simplify our customers’ lives by saving them time...

  • IT Support Specialist

    2 weeks ago

    Canada FNZ (UK) Ltd Full time

    Senior IT Support 1st Level Specialist page is loaded Senior IT Support 1st Level Specialist Apply locations Sulzbach - Germany Hof - Germany time type Full time posted on Posted 12 Days Ago job requisition id REQ-10487 Specific role responsibilities Conception and implementation of service processes at 1st level Acceptance, documentation and...

  • Operations Production Support Specialist

    4 weeks ago

    Canada California Closet Company, Inc. Full time

    Hourly Pay Range Minimum: 18 California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get...

  • Part-Time Reseller Sales Specialist

    1 month ago

    Canada Apple Inc. Full time

    Part-Time Reseller Sales Specialist - Winnipeg The people here at Apple don’t just create products — they enrich the lives of hundreds of millions of people around the world. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental...

  • Bilingual Customer Service Specialist

    9 hours ago

    Canada EWS Group Full time

    Bilingual Customer Service Specialist page is loaded Bilingual Customer Service Specialist Apply locations Remote - CAN time type Full time posted on Posted 4 Days Ago job requisition id R39275 BILINGUAL CUSTOMER SERVICE SPECIALIST THE COMPANY Covarity is the leading software provider of post-origination commercial loan monitoring and analysis...

  • Customer Service Call Center Specialist

    9 hours ago

    Canada EWS Group Full time

    Bilingual Customer Service Specialist page is loaded Bilingual Customer Service Specialist Apply locations Remote - CAN time type Full time posted on Posted 4 Days Ago job requisition id R39275 BILINGUAL CUSTOMER SERVICE SPECIALIST Covarity is the leading software provider of post-origination commercial loan monitoring and analysis solutions for...

  • Part-Time Technology Specialist

    4 hours ago

    Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for an Online Order Pick-up Specialist, which we call a Product Fulfillment Specialist at Best Buy. As an Online Order Pick-up Specialist, you will provide a quick and easy online order pick-up experience.No experience required, we will equip you with the skills and...

  • Support Specialist

    6 hours ago

    Canada Pattison Agriculture. Dealer Spike, LLC Full time

    Monday, May 13, 2024 To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Support Specialist - Service. The primary role of the Support Specialist - Service will be to assist in supporting centralized Customer and Product Support functions allowing Service Departments to serve customers more efficiently. This...

  • Customer Support Specialist CST/ EST

    2 weeks ago

    Canada V7 Labs Full time

    V7 turns data into trustworthy AI, powering products that solve our customer's toughest problems. Our flagship product, V7 Darwin, helps companies accelerate the process of building trustworthy AI models, while our generative AI platform, V7 Go, lets customers build multi-modal solutions, with scaleable, reliable, and no-code workflows. V7 Recently...

  • Customer Success Specialist

    4 weeks ago

    Canada ThryvX™ Full time

    Are you an experiencedCustomer Success, Sales and Marketing professionallooking for an exciting, flexible and unique place to work? Are you passionate about helping customers? Do you have an entrepreneurial spirit and want to be part of launching a new tech marketplace? Let’s talk! We are a women lead, boutique Procurement Consulting and B2B...

  • Training Specialist

    10 hours ago

    Canada Western Tractor Company Inc. Full time

    Western Tractor Company Inc. | Full time Optimization & Training Specialist Department Name FieldSmart & Precision Agronomy Planning +Work Experience 4-5 years Western Tractor started from the merger of 2 different John Deere Dealerships with a total of 4 stores that have had a long history as dealerships serving Southern Alberta. Our locations...

  • Customer Success Specialist

    1 week ago

    Canada, CA NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    1 week ago

    Canada NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    1 week ago

    Canada NBM Staffing and recruitment Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    1 week ago

    Canada NBM Staffing and recruitment Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    1 week ago

    Canada NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    5 days ago

    Canada, CA JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 days ago

    Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    3 days ago

    Canada JK Recruitment and Staffing Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...