Customer Success Specialist
4 weeks ago
Are you an experiencedCustomer Success, Sales and Marketing professionallooking for an exciting, flexible and unique place to work? Are you passionate about helping customers? Do you have an entrepreneurial spirit and want to be part of launching a new tech marketplace? Let’s talk
We are a women lead, boutique Procurement Consulting and B2B Marketplace provider. Virtually located in Durham Region we serve customers across Canada and the US. We are seeking a professional, resourceful, team-oriented Customer Success Specialist to provide advanced customer, sales and marketing support to our SMB customers. This role requires the ability to work independently, manage multiple tasks and deliver a high level of excellence.
The Customer Success Specialist, fanatically focused on customers, will lead the charge to create an exceptional customer experience and drive exponential growth and expansion of ProcureHub from launch through expansion across Canada, US and globally.
You will work with and report directly to the CEO and will provide expertise and support in the areas of:
· Marketing and brand strategy traditional and digital.
· Content creation and management of digital assets (graphics, copywriting, articles, newsletter, news, events).
· Developing unique and creative inbound and outbound campaigns (Search Engine, Social paid and organic, Email, Content etc.), setting and tracking goals and performance.
· Optimize and manage social media channels and profiles; LinkedIn, Meta (Facebook and Instagram), YouTube, Google.
· Develop paid campaigns and facilitate media buys, manage analytics and identify actionable insights to refine and focus campaigns on high ROI channels.
· Customer outreach, lead generation and onboarding new customers on to ProcureHub B2B marketplace through the use of various inbound and outbound strategies.
· Create/update monthly scorecard and track performance against goals including financial, marketing, sales and other performance metrics (Social, Google etc.)
· Develop and maintain marketing budget including Ad spend and ROI.
· Monitor and report on website analytics.
Bring your expertise to a team where innovation and an entrepreneurial spirit are a part of our everyday team culture
This position is a PART-TIME, virtual, hybrid, work-from-home position, however, you will be required to attend meetings in person 1-2 days per week.
With a focus on outcomes, the hours are flexible, allowing for tasks to be completed throughout the week during core business hours from 9am to 4pm. To start hours will be approximately 15-20 hours a week, however we anticipate the potential for quickly evolving into a fill-time position with greater future earning potential including benefits, bonuses and share options.
Qualifications:
Post-secondary certificate or degree required in related field
3-5 years’ experience in a related field
Experience in developing marketing and branding strategies
· Experience using a CRM platform; preference given to AgileCRM, ZOHO CRM, Salesforce an asset.
· Experience using Social Media and management tools; Hootsuite, ZOHO Social or equivalent an asset
· Experience developing and facilitating paid ad campaigns through all primary digital channels; LinkedIn, Meta (Facebook, Instagram), Google, Youtube
· Knowledge and experience with Microsoft Office 365 applications; Outlook, Excel, SharePoint, Teams, OneDrive is preferred
· Ability to perform analysis and formulate actionable insights and recommendations based on those analytics
· Experience implementing “Bulls Eye” methodology an asset
· Exceptional interpersonal and communication (verbal and written) skills
· Proven analytical and problem-solving skills required, as well as excellent attention to accuracy and detail
· Proven ability to work in a remote/hybrid environment.
· Must own a laptop and cell phone (BYOD)
· High degree of dedication, integrity and honesty.
· Entrepreneurial spirit, excited by technology and tech startups
TO APPLY:
In order to be considered for this position, you MUST already be physically in and legally authorized to work in Canada. You MUST have your own transportation and ability to attend meetings in the Durham Region (Ajax/Pickering/Whitby).
Please reply with your resume and compensation expectations.
Please, NO inquiries about compensation. This will be shared with selected candidates only.
No Recruiters or Agencies thanks. Please do NOT contact us with unsolicited services or offers.
We thank everyone for your interest, however only those with suitable qualifications will be contacted.
We encourage candidates of ALL ages, diversity, backgrounds, orientation, cultures and abilities to apply.
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