Support Specialist

3 weeks ago

Canada Pattison Agriculture. Dealer Spike, LLC Full time

Monday, May 13, 2024

To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Support Specialist - Service. The primary role of the Support Specialist - Service will be to assist in supporting centralized Customer and Product Support functions allowing Service Departments to serve customers more efficiently. This by working with a group of remote Aftermarket specialists in providing call support for all locations during extended hours, weekends, holidays, and overflow volume during the day.

Responsibilities

This individual’s responsibilities include:

  • Assist in the set up and maintenance of our call ticketing system within Service.
  • Work regular and extended hours to supporting our locations Service Departments by answering and managing phone calls, providing basic service solutions to customers. Pushing requests for repair solutions to relevant Service Department through ticketing system.
  • Provide locations support on after hours on workorder initiation for technician’s and technician dispatch.
  • Assist in marketing initiatives from Corporate Management down to the customer.
    .

Connected Support (secondary):

  • Assist Machine Monitoring Specialist in management of Expert Alerts for all locations, verify Expert Alert accuracy through customer contact, create Work Orders based on Alert received and communicate Expert Alert information to responsible Service Departments.
  • Assist Machine Monitoring Specialist in management of DTC’s (diagnostic trouble codes) through Machine Health dashboard Critical and High DTC’s on specified machines. Verify DTC accuracy through customer contact, create Work Orders based on DTC and communicate DTC information to responsible Service Departments as required.
  • Utilize Service Advisor Remote, Remote Display Access, Dealer Technical Assistance Center (DTAC)/Contact Case Management System (CCMS) and other John Deere resources to verify Expert Alert/DTC accuracy.

Standard Job Pricing (shared duties):

  • With direction from Job Code Administrator, maintain Standard Job Pricing database in Expert Services for all product lines.
  • Work with Job Code Administrator on creation of needed Standard Job Pricing requests.
  • With direction from Job Code Administrator, build and prices service packages for SVAP/JD Quote sale.
  • With direction from Job Code Administrator, build and pricing of Service marketing promos.
  • With direction from Job Code Administrator, build ValueMax inspections in Expert Services.

Requirements

This would be an ideal position if you have:

  • 4+ years’ experience in a John Deere Service Department operations or Parts Department operations with a strong technical understanding.
  • Experience with the mechanical, electrical, and hydraulic systems used in agricultural equipment, John Deere preferred.
  • Demonstrated outstanding customer service and communication skills.
  • Experience solving problems effectively with the best possible outcome for all involved.
  • Experience with computer functions; experience using John Deere systems preferred.
  • Experience writing and speaking effectively to individuals and groups.
  • Experience analyzing and interpreting reports.
  • Strong teamwork aptitude.
  • Have excellent interpersonal skills for working with 18 Service departments.
  • Multi-tasking.
  • Ability to work flexible or extended hours, weekends, and holidays.
  • Valid Driver’s License required.

We have excellent benefits, competitive wages, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career

**Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally entitled to work in Canada.

  • Pattison Agriculture Limited, 580 York Road West, Yorkton, Saskatchewan, Canada
#J-18808-Ljbffr

  • Operations Production Support Specialist

    2 months ago

    Canada California Closet Company, Inc. Full time

    Hourly Pay Range Minimum: 18 California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get...

  • Website Support Specialist

    4 days ago

    Canada Dextel.Agency Full time

    ** Hey, we’re hiring!** Are you a tech-savvy problem solver with a passion for helping others? Join our team at Dextel.Agency as a **Website Support Specialist** and enjoy a role where you can display your passion for web technologies and e-commerce, while providing exceptional client support. As a **Website Support Specialist,** you'll be one of the...

  • Spécialiste support client/Customer Support Specialist

    2 months ago

    Canada Driversnote ApS Full time

    Part-time Customer Support Specialist (Western Canada) We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking: Canada, the US, Australia, and the UK - so we’re aiming to expand our international team to serve customers and users all around the world. If you are curious, driven and...

  • Business Support Specialist

    2 months ago

    Canada Raymond James Financial Full time

    **Business Support Specialist** - 2300417 **Job Summary** As a Business Support Specialist, you will perform a variety of functions to support Raymond James’ Institutional Treasury Group. Including working alongside the Co-Heads of the division on key accounts and prospecting strategies. You will also get hands on experience with the operations side of...

  • Technical Service and Support Specialist

    2 months ago

    Canada Symbiotic Group Full time

    Academy - Help Desk /Service Desk Specialist (L1&2 - Ottawa) Ottawa/Toronto, Canada | Posted on 01/24/2024 Duration:Contract: 12+ months (Extendable) Our client is a Federal Government Department that is seeking HelpDesk/ Service Desk Specialists for a variety of multi-year projects located inToronto (GTA) & Ottawa. These positions are ‘Symbiotic...

  • Remote Sale Support Specialist

    3 weeks ago

    Canada WP Scout Full time

    At CampusPress, we’re experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products. Our services in accessibility, security, hosting, and support power millions of education websites, blog networks, and portfolios. You will join an ongoing and...

  • Construction Accounting Support Specialist

    1 week ago

    Canada Explorer Software Full time

    **Career Opportunities** Explorer Software Group is a global provider of enterprise software solutions for construction accounting and project management. Through our global reach and targeted solutions, we solve the essential, industry-specific challenges contractors face in today’s competitive environment. At Explorer Software we pride ourselves on...

  • IT Support Specialist Remote H/F

    3 weeks ago

    Canada Stackitrecruitment Full time €50,000 - €55,000

    IT Support Specialist (12-Month Contract) Our client in Mississauga is looking for an IT Support Specialist to join their team for a 1-year contract opportunity! Our client is a small Managed Services Provider (MSP) based in Mississauga, servicing clients across the Greater Toronto Area. In this 1 – year contract role, you will be a designated point...

  • Bilingual Support Specialist

    7 days ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Support Specialist

    1 week ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Application Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Application Support Specialist

    1 week ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Application Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Application Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Application Support Specialist

    1 week ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Bilingual Application Support Specialist

    2 weeks ago

    Canada Quarry Consulting Full time

    Quarry Consulting is looking for "Bilingual Application Support Specialist" having minimum 3 years of experience in production support. Contract: 1 yearLocation: Remote within Canada Responsibilities: QualificationsMinimum 3 years of production support experienceUniversity or college diploma in business administration or equivalentSaaS experience is an...

  • Customer Support Specialist

    2 months ago

    Canada Driversnote Full time

    Part-time Customer Support Specialist (Western Canada) Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove this tedious work and simplify our customers’ lives by saving them time...