Technical Services Manager

Found in: Jooble CA O C2 - 1 week ago

Fort McMurray AB, Canada Finning International Inc. Full time

Technical Services Manager page is loaded Technical Services Manager
Apply remote type Hybrid locations Fort McMurray, AB, CA Edmonton, AB, CA time type Full time posted on Posted 4 Days Ago job requisition id R-2024-1062 Company:
Permanent Position Overview:
As a Technical Services Manager, you will provide first-line leadership and supervision to the large mining technical team, while supporting the products Finning sells and services through a defined problem-resolution process. Responsible for collaborating with internal and external customers such as branches and sales teams, Caterpillar and customers, The Technical Service Manager will be required to make frequent visits to customer sites to address ERS technical issues. Provide support to the large mining planning team and be able to present data in an efficient manner. building, leading, developing, and motivating a high-performing team, and reinforcing the organization’s core values and expectations through exemplary behaviour, communication, and coaching practices.
Work to maintain and improve the process for escalation of product problem management to provide solutions to our customers both external and internal, including data collection and reporting.
Consult, advise and support Caterpillar on projects regarding the development of programs to enhance capabilities of technical communication to support Finning product lines.
Meet with Caterpillar on a bi-monthly basis to drive formal product support where there are gaps. Report bi-monthly to leadership on this metric.
Provide planning support to a large mining planning team.
Journeyman Heavy Duty Technician, Millwright or electrician trade an asset.
Minimum of 3-5 years experience in the repair and maintenance of Caterpillar's expanded mining product line and asset.
Experience in 7495 electric rope shovels and hydraulic mining shovels, an asset.
5x2 shift schedule but possibility for 4x3 schedule.
30%-40% travel required to site.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. Technical Service Representative - Expanded Mining Products (EMP)
locations 6 Locations time type Full time posted on Posted 3 Days Ago Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

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