Technical Service Representative

3 weeks ago

Fort McMurray, Canada Finning International Inc. Full time

Technical Service Representative - M-F Mildred Lake Acheson page is loaded Technical Service Representative - M-F Mildred Lake Acheson Apply locations Fort McMurray - 4Refuel time type Full time posted on Posted 2 Days Ago job requisition id R-2023-3539 Company:Finning Canada Number of Openings: 1Worker Type:PermanentPosition Overview:As a leader in our field, it is an exciting time to join the Finning team and get exposure to cutting-edge technology This opportunity offers the ability to put your technical knowledge to use by supporting customer machine fleet health and optimization objectives, retaining good customer relationships, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for attending scheduled customer visits, aiding in resolving customer inquiries, and forecasting/supporting future customer requirements.

This is a great opportunity to join a dynamic team with broad business exposure and great potential for career growth. Finning offers competitive compensation and benefits along with a desirable work environment. The ideal candidate will have an interest in the operation, maintenance, and repair execution of large mining equipment. If this sounds like the perfect fit for you, apply todayJob Description:

Major Job Function:

  • Lead maintenance strategy development and lead/participate in technical meetings
  • Liase between customer reliability and Finning/CAT
  • Work with remanufacturing/rebuild facilities to support product reliability/durability
  • Work towards m inimizing equipment downtime and maintain production requirements as scheduled
  • Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced
  • Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner
  • Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
  • Accountable for building and maintaining a reporting database of all equipment technical issues
  • Technical support for commercial and operations team to provide value based insights in support of customer objectives
  • Oversee repair execution effectiveness and establishment of best practices recommendations

Qualifications:

  • Journeyperson Red Seal Heavy Equipment Technician with mechanical experience/aptitude
  • Minimum 5 years’ experience in a customer service role
  • Strong experience and technical background with Caterpillar Mining products Strong organizational, problem solving and time management skills
  • Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • A high attention to detail
  • Ability to work well under pressure
  • Self-starter and ability to work in a team environment as well as independently Valid drivers abstract

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

  • Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
  • Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
  • Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
  • Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
  • Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
  • OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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