Service Manager

4 weeks ago

Fort McMurray, Canada Trimac Transportation Full time

SUMMARY
Our hauls are priceless. They ensure that you and your family have access to valuable necessities that you use in everyday life. Anything from the fuel needed for a cross-country vacation, the paint you used to prepare your new baby's room, or the cement for the driveway of your first home. No matter the role, we know that everyone working with us makes a difference in the lives of others.

Trimac Transportation is a leader in the bulk transportation industry with over 140 locations throughout Canada and the US. With over 75 years of service with safety, Trimac offers career progression, competitive pay, benefits, and job security. This is a legacy you want to be a part of

The Service Manager is responsible for the evaluation and development of processes and procedures for washrack, shop and environmental activities. This individual will also be responsible for the local development of commercial shop and washrack business.

RESPONSIBILITIES
This position is responsible for:
Ensure the cleaning techs and mechanics have proper instruction and procedures to perform their duties safely and efficiently.
Respond to all cleaning techs concerns and act on them promptly as they relate to: Safety,
Mechanics & Cleaning techs abilities to perform his/her duties effectively, Opportunities that would increase efficiency for both the Company and the customer, cleaning procedures and equipment needs & Maintenance procedures and equipment needs.
Evaluate daily capacities and thru-puts on shop and washracks to determine any areas of improvement in efficiencies concerning cleaning processes and procedures.
Coordinate and carry out solicitation of potential new commercial shop and washrack business.
Manage existing commercial customers to ensure our washracks and shops are consistently meeting requirements. Communicate any problems associated with service to the Branch Manager with recommendations for improvements.
Monitor chemical inventory level. Measure amount consumed relative to activity.
Manage effluent disposal and ensure compliance with all environmental guidelines and regulations at a branch level.
Maintain equipment according to company guidelines, along with Federal agency guidelines.
Track and maintain inventory.
Develop new commercial maintenance and cleaning revenue.
Track shop and washrack revenue numbers compared to plan and goals.
Ensure cleaning tickets are approved and entered the cleaning system timely.
Where applicable ensure invoicing for commercial cleaning accounts is completed daily
Track productivity and KPI’s on the washrack and report these to the Area Manager.
Ensure commercial accounts receivables are kept current.
Ensure all work orders are approved and entered.
Ensure the washracks and shops meet all customer requirements, and any changes are communicated immediately.
Service failure reports are recorded and brought to the attention of the Area Manager or designate.
Utilize sales report form to report commercial sales activity to the Area Manager.
Ensure all shop and washrack equipment meets regulatory and corporate compliance.
Assist in ensuring processes allow cleaning techs and mechanics to complete their duties in a safe manner.
Assist in ensuring safety equipment is available and in use by employees at all required times.
Accountable for developing an environment that adheres to the companies Safety, Health, Environmental and Security policies.
Maintain process control and respond to needed or required changes as they occur.
Maintain and control environmental regulations and report discrepancies to Environmental Department and Area Manager.
Maintain control of disposal activity with all wastes generated by the facility.

SKILLS
Good knowledge of maintenance and tank wash industry.
Experience in bulk and/or hazardous commodities is desirable.
Advanced communication and managerial skills.
Self-motivated and able to work with minimal supervision.
Experience in computerized environment
Good sales and customer development skills.
Understanding of marketing services.

EDUCATION/EXPERIENCE
5-7 years of related experience and/or training.
High School Diploma Mandatory, bachelor’s degree preferred.

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