Content Designer with UX

2 weeks ago


Toronto ON, Canada Insight Global Full time

DAY BY DAY: We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. Collaborate with different product partners and designers across various portfolios, ensuring organized and cohesive content development.
* Utilize shared Excel documents to collect, review, and manage chatbot-related content submissions.
* Engage with stakeholders and the development team to gain feedback on content.
* Liaise with Product Owners (POs) and content strategists in building out customer experiences tailored for each product group.
* Participate actively in content and design sprints, bringing innovation and creativity to the forefront of all projects.
* Work alongside UX Researchers to enhance user experience through data-driven insights.
Manage the tracking of content updates efficiently while overseeing backlog management for submitted contents.

2-3 years of experience in UX Writing / Content Design
Agile experience, specifically working with technical stakeholders
Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user



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