Senior Specialist

3 weeks ago


Ontario, Canada thyssenkrupp Elevator Full time

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high- quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance with the Cash Collection and Aging Targets.
Perform daily collection activity for an assigned portfolio of accounts through daily telephone collection calls, email
Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues
Collaborate with cross functions to handle exceptional cases or resolve collection issues
Support Cash Application team by providing payment details to properly apply payments to customer’s accounts
Holds Weekly A/R review meetings with District/ Accounts Managers for the purpose of resolving disputes and identifying present and potential troublesome accounts
Timely escalate all Collection, Billing , Reconciliation issues to District/ Sales Managers & National Credit & Collection Manager
Complete reports on the status of delinquent accounts and relatedCollection efforts
3 + years of collection experience
~ Working Knowledge of Microsoft Office, intermediate Excel Skills
~ Previous experience in Construction industry would be an asset
~ Deadline and performance driven
~



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