Customer Success Manager

3 weeks ago

Vancouver BC, Canada T-Net British Columbia Full time

As Customer Success Manager, you have the ability and interpersonal skills to build relationships and trust with new customers, gather the right requirements from them, configure appropriate solutions for their needs, liaise with the development team on any required software extensions, deliver the "finished" product into users' hands, and leave them confident in using the software.
Manage projects by creating implementation work plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
Advise customers on solution features, configuration options, and system processes and procedures.
Manage changes to requested solutions, including following the documented change request process for scope and billing management.
Onboard clients, including creating training material and conducting effective training calls and/or visits with clients.
Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise.
Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution.
One or more years of experience managing software implementation projects.
Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment.
Working knowledge of Scrum and other Agile methodologies
Bonus: previous experience with programming, or ability to write simple database queries and scripts
Experience in the Workforce Management domain preferred
Experience with Salesforce (or other CRM) desired
Comfortable working as needed in a remote environment with video-conferencing tools.
For more information about TEEMA and to consider other career opportunities, please visit our website at
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